1 Reply Latest reply on Apr 6, 2015 8:27 AM by kevin_intel

    After 10.18.14.4156 Intel(R) HD Graphics 4600 update my NVIDIA GeForce GTX 670 no longer works properly.

    Ride907

      After 10.18.14.4156 Intel(R) HD Graphics 4600 update my NVIDIA GeForce GTX

      670 no longer works properly. I have tried everything I can think of. I was

      able to get it working temporarily by doing a full system restore but as

      soon as the windows update ran and did the 10.18.14.4156 update on the

      onboard graphics, the discrete card no longer functions properly. I was

      also able to rollback the driver for the 4600 Intel so it would work

      temporarily, but as soon as it does the update again, it stops working and

      I have to use the onboard HDMI port. If I try to use the NVIDIA HDMI after

      the update, I can get picture and a cursor, but no desktop icons (strangely

      the start menu and the desktop background are there) and cannot do any

      other tasks. Since it works when that update is not installed and I have a

      fully clean windows 8.1 install, I know its not a virus or setting and I

      have eliminated hardware as being the issue. I cannot get the driver to

      rollback again without doing another full recovery and I can't use the GTX

      670 HDMI or DVI port at all right now. It must be the NVIDIA and Intel

      drivers interfering with each other. I don't know who to contact further as

      my rig is out of warranty, but it seems like a support issue not a personal

      issue to me and even though my device is out of warranty, something like

      this should not be happening and it should be taken care of. Also, somehow

      the driver updates itself and I cannot fully disable or uninstall the Intel

      graphics drivers, I have tried and they come back on reboot. Please help me resolve this problem!

        • 1. Re: After 10.18.14.4156 Intel(R) HD Graphics 4600 update my NVIDIA GeForce GTX 670 no longer works properly.
          kevin_intel

          Hello Ride907,

           

          It is important to say that OEM drivers include special features that will work specifically for your computer. This is why installing the driver from the Computer Manufacture is very important.

           

          You can try installing our generic driver but it does not include the special features from the OEM design. The conflict between the two graphics controller is because the system was preconfigured by the Computer Manufacture to use the hybrid graphics system with special configuration on the drivers.

           

          If our driver is not working fine for your system, my recommendation is to access the Computer Manufacture website and get the special driver for your computer.

           

          Kevin M