7 Replies Latest reply on Apr 7, 2015 10:40 AM by sylvia_intel

    CPU Overheating

    agriz

      I am facing CPU Overheating problem.

      So i sent my mother board and Processor to service center.

       

      They returned my mother board but they replaced my processor.

      But i am still facing the same problem.

       

      How to fix this problem?

      It is i7-2600

      Motherboard is DH61WW__

       

      Bios Version : Intel Corp. BEH6110H.86A.0120.2013.1112.1412, 12-NOV-13

      SMBIOS Version : 2.7

      BIOS Mode: Legacy

       

      OS: Windows 8.1 64 bit

      RAM : 4GB

       

      I tried to run the system without graphic card, keyboard, mouse, speakers. I am having the same problem.

      Please advice what should i do now?

       

      After turning on the system the temp is 60c

      If i open any graphics software or many taps in chrome, it reaches 90+ and gives warning.

        • 1. Re: CPU Overheating
          sylvia_intel

          Agriz, it looks like you already performed all the recommended troubleshooting. One last thigh that I would like you to do is to test the system out of the chassis using minimum configuration. (Motherboard, processor, power supply and memory)

           

          Please try to boot to your operating system and download the Processor Diagnostics Tool and run it on your system using at least one memory stick. At the end it will let you know if your processor “passed” or “fail” the test. This utility is Windows based.  https://downloadcenter.intel.com/search?keyword=Processor+Diagnostics+Tool

          • 2. Re: CPU Overheating
            agriz

            I did the test with graphics card.

            The temperature reached 100*c during the temperature test.

             

            But i got passed

             

             

            ---------------------------
            --- Testing Processor 1 ---
            ---------------------------
            
            
            --- IPDT64 - rev  2.20.0.0.W.MP ---
            
            
            --- Start Time: 04/04/2015 14:51:22---
            
            
            --- Skipping Config ---
            
            
             --- Reading CPU Manufacturer --- 
            
            Expected --> GenuineIntel
            Detected --> GenuineIntel
            Found --- Genuine Intel Processor ---
            
             --- Temperature Test --- 
            
            Temperature Test Passed!!!
            
            
            Temperature = 38 degrees C below maximum.
            
            
             --- Reading Brand String --- 
            
            Detected Brand String:
            Intel Core i7-2600   3.40GHz
            
            
            Brand String Test Passed!!!
            
            
             --- Reading CPU Frequency --- 
            
            Expected CPU Frequency is --> 3.40
            
            
            Detected CPU Frequency is --> 4.40803
            
            CPU Frequency Test Passed!!!
            
            Expected frequency - The highest frequency at which the tested processor was manufactured to operate
            Detected frequency - The frequency at which the tested processor is currently operating
            Power management modes can create marginally higher or lower detected frequency
            than expected frequency. Small variations in clock frequencies are common.
            
             --- FSB NOT Supported on this Processor --- 
            
            
             --- Running Base Clock test --- 
            
            
            Detected Base Clock --> 100
            Base Clock test Pass ---
            ..QPI rate Test not supported..
            ..Skipping QPI rate Test..
            
            Skipping QPI rate Test
            
            
             --- Running Floating Point test --- 
            
            
            Million Floating Points per Second, MFLOPS --> 432
            Floating Point Test Pass ---
            
             --- Running Prime Number Generation Test --- 
            
            
            Operation Per Second--> 2.65832e+006
            Prime Number Generation Test Pass ---
            
             --- Reading Cache Size ---  
            
            - Detected L1 Data Cache Size --> 4 x 32
            - Detected L1 Inst Cache Size --> 4 x 32
            
            - Detected L2 Cache Size --> 1024
            - Detected L3 Cache Size --> 8192
            
            
             Cache Size Test Passed!!!
            
            
             --- Determining MMX - SSE capabilities --- 
            
            
                       --- CPU FEATURES DETECTION FOR ---
                             ---        MMX SSE       ---
            MMX           - MMX Supported -->     Yes
            SSE           - SSE Supported -->     Yes
            SSE2           - SSE2 Supported -->     Yes
            SSE3           - SSE3 Supported -->     Yes
            SSSE3           - SSSE3 Supported -->     Yes
            SSE4.1           - SSE4.1 Supported -->     Yes
            SSE4.2           - SSE4.2 Supported -->     Yes
                      --- MMX SSE - capabilities check complete ---
            
            MMX Test Result --- PASS
            SSE Test Result --- PASS
            SSE2 Test Result --- PASS
            SSE3 Test Result --- PASS
            SSSE3 Test Result --- PASS
            SSE4.1 Test Result --- PASS
            SSE4.2 Test Result --- PASS
            MMX SSE Testing Passed !! 
            
             --- Determining AVX AES PCLMULQDQ capabilities --- 
            
            
                       --- CPU FEATURES DETECTION FOR ---
                            --- AVX/AES/PCLMULQDQ ---
            AVX           - Advanced Vector Extensions Supported -->     Yes
            AVX OS Support   - AVX Operating System Supported -->          Yes
            AES           - Advanced Encryption Standard Supported -->     Yes
            PCLMULQDQ      - Polys Carry-Less Multiply Supported -->     Yes
                 --- AVX AES PCLMULQDQ capabilities check complete ---
            
            AVX Compare Test Result --- PASS
            AES Test Result --- PASS
            PCLMULQDQ Test Result --- PASS
            AVX AES PCLMULQDQ Testing Passed !! 
            
            --- Reading Memory Size --- 
            
            
            Detected Memory Size is --> 4.00GB
            
            
            --- Integrated Memory Controller Stress Test --- 
            
            
            --- Integrated Memory Controller Stress Test Pass!!! --- 
            
            
            Integrated Memory Controller Test Pass!!!
            
            
            Chipset          : Intel(R) H61 Chipset
            Chipset Stepping : B3
            
            2 device connected to PCI Express Port 0
               1 : NVIDIA GeForce 210 
               2 : High Definition Audio Controller
            
            1 device connected to PCI Express Port 1
               1 : PCI standard PCI-to-PCI bridge
            
            2 device connected to SATA Controller 1
               1 : SONY DVD RW AD-7280S
               2 : ST31000528AS
            
            2USB devices detected
               1 : USB Composite Device
               2 : Microsoft Hardware USB Mouse
            
            1 device connected to Intel High Definition Audio Controller
               1 : Realtek High Definition Audio
            
            PCH LAN Device 'Intel(R) 82579V Gigabit Network Connection' detected
            
            --- Platform Controller Hub Test Completed!!! ---
            
            
            ..
            ..Query 2..
            ..
            --- Querying for Intel(R) Integrated Graphics Device (IGD) ---
            ..Did not detect Intel(R) Integrated Graphics Device (IGD).
            ..This could be that the test platform is using a discrete graphics card.
            ..To test IGD, verify that there is an onboard video connector, 
            ..shutdown the test platform, remove the graphics card, and 
            ..move video cable from graphics card to onboard video connector 
            ..Skipping Intel(R) Integrated Graphics Device Presence Test..
            ..
            
             --- CPU Load --- 
            
            
             --- Load Level = 8
            
            
            CPU Load Passed!!!
            
            
             --- Temperature Test --- 
            
            Temperature Test Passed!!!
            
            
            Temperature = 5 degrees C below maximum.
            
            
            --- Test End Time: 04/04/2015 14:55:22---
            
            
            
            System Information
            ------------------
            Processor Name: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
            Processor Information: Intel64 Family 6 Model 42 Stepping 7
            Number of Physical Cores: 4
            Number of Logical Cores: 8
            Installed System Memory: 4 GB
            Operating System: Microsoft Windows 8.1 Pro 64-bit
            Graphics Information: NVIDIA GeForce 210 
            System Product: DH61WW
            System BIOS: BEH6110H.86A.0120.2013.1112.1412
            PASS
            
            • 3. Re: CPU Overheating
              agriz

              Is there any tool to test the motherboard?

              • 4. Re: CPU Overheating
                agriz

                Another test without NVIDIA Graphics Card.

                 

                Again temperature reached 100*c

                 

                ---------------------------

                --- Testing Processor 1 ---

                ---------------------------

                  

                --- IPDT64 - rev 2.20.0.0.W.MP ---

                  

                --- Start Time: 04/04/2015 15:07:53---

                  

                --- Skipping Config ---

                  

                --- Reading CPU Manufacturer ---

                Expected --> GenuineIntel

                Detected --> GenuineIntel

                Found --- Genuine Intel Processor ---

                --- Temperature Test ---

                Temperature Test Passed!!!

                  

                Temperature = 38 degrees C below maximum.

                  

                --- Reading Brand String ---

                Detected Brand String:

                Intel Core i7-2600 3.40GHz

                  

                Brand String Test Passed!!!

                  

                --- Reading CPU Frequency ---

                Expected CPU Frequency is --> 3.40

                  

                Detected CPU Frequency is --> 3.88941

                CPU Frequency Test Passed!!!

                Expected frequency - The highest frequency at which the tested processor was manufactured to operate

                Detected frequency - The frequency at which the tested processor is currently operating

                Power management modes can create marginally higher or lower detected frequency

                than expected frequency. Small variations in clock frequencies are common.

                --- FSB NOT Supported on this Processor ---

                  

                --- Running Base Clock test ---

                  

                Detected Base Clock --> 102

                Base Clock test Pass ---

                ..QPI rate Test not supported..

                ..Skipping QPI rate Test..

                Skipping QPI rate Test

                  

                --- Running Floating Point test ---

                  

                Million Floating Points per Second, MFLOPS --> 417.6

                Floating Point Test Pass ---

                --- Running Prime Number Generation Test ---

                  

                Operation Per Second--> 2.65832e+006

                Prime Number Generation Test Pass ---

                --- Reading Cache Size --- 

                - Detected L1 Data Cache Size --> 4 x 32

                - Detected L1 Inst Cache Size --> 4 x 32

                - Detected L2 Cache Size --> 1024

                - Detected L3 Cache Size --> 8192

                  

                Cache Size Test Passed!!!

                  

                --- Determining MMX - SSE capabilities ---

                  

                --- CPU FEATURES DETECTION FOR ---

                --- MMX SSE ---

                MMX - MMX Supported --> Yes

                SSE - SSE Supported --> Yes

                SSE2 - SSE2 Supported --> Yes

                SSE3 - SSE3 Supported --> Yes

                SSSE3 - SSSE3 Supported --> Yes

                SSE4.1 - SSE4.1 Supported --> Yes

                SSE4.2 - SSE4.2 Supported --> Yes

                --- MMX SSE - capabilities check complete ---

                MMX Test Result --- PASS

                SSE Test Result --- PASS

                SSE2 Test Result --- PASS

                SSE3 Test Result --- PASS

                SSSE3 Test Result --- PASS

                SSE4.1 Test Result --- PASS

                SSE4.2 Test Result --- PASS

                MMX SSE Testing Passed !!

                --- Determining AVX AES PCLMULQDQ capabilities ---

                  

                --- CPU FEATURES DETECTION FOR ---

                --- AVX/AES/PCLMULQDQ ---

                AVX - Advanced Vector Extensions Supported --> Yes

                AVX OS Support - AVX Operating System Supported --> Yes

                AES - Advanced Encryption Standard Supported --> Yes

                PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

                --- AVX AES PCLMULQDQ capabilities check complete ---

                AVX Compare Test Result --- PASS

                AES Test Result --- PASS

                PCLMULQDQ Test Result --- PASS

                AVX AES PCLMULQDQ Testing Passed !!

                --- Reading Memory Size ---

                  

                Detected Memory Size is --> 4.00GB

                  

                --- Integrated Memory Controller Stress Test ---

                  

                --- Integrated Memory Controller Stress Test Pass!!! ---

                  

                Integrated Memory Controller Test Pass!!!

                  

                Chipset : Intel(R) H61 Chipset

                Chipset Stepping : B3

                1 device connected to PCI Express Port 1

                  1 : PCI standard PCI-to-PCI bridge

                2 device connected to SATA Controller 1

                  1 : SONY DVD RW AD-7280S

                  2 : ST31000528AS

                2USB devices detected

                  1 : USB Composite Device

                  2 : Microsoft Hardware USB Mouse

                1 device connected to Intel High Definition Audio Controller

                  1 : Realtek High Definition Audio

                PCH LAN Device 'Intel(R) 82579V Gigabit Network Connection' detected

                --- Platform Controller Hub Test Completed!!! ---

                  

                  

                --- Querying for Intel(R) Integrated Graphics Device (IGD) ---

                ..Detected 8086 as Vendor ID on Device 2 on Intel(R) processor..

                ..Intel(R) Integrated Graphics Device Presence Detection Passed..

                  

                ..2D Graphics Visual Display Passed..

                  

                ..Graphics Visual Display Passed..

                  

                ..Rotating Display Passed..

                  

                --- CPU Load ---

                  

                --- Load Level = 8

                  

                CPU Load Passed!!!

                  

                --- Temperature Test ---

                Temperature Test Passed!!!

                  

                Temperature = 5 degrees C below maximum.

                  

                --- Test End Time: 04/04/2015 15:11:53---

                  

                  

                System Information

                ------------------

                Processor Name: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz

                Processor Information: Intel64 Family 6 Model 42 Stepping 7

                Number of Physical Cores: 4

                Number of Logical Cores: 8

                Installed System Memory: 4 GB

                Operating System: Microsoft Windows 8.1 Pro 64-bit

                Graphics Information: Microsoft Basic Display Adapter

                System Product: DH61WW

                System BIOS: BEH6110H.86A.0120.2013.1112.1412

                 

                PASS

                 

                • 5. Re: CPU Overheating
                  agriz

                  Result summary

                  Test Start timeSat Apr 04 15:54:37 2015
                  Test Stop timeSat Apr 04 15:59:51 2015
                  Test Duration000h 05m 14s
                  Temperature CPU 0 average (Min/Current/Max)66.0C / 95.5C / 98.0C
                  Temperature CPU 0 core 0 (Min/Current/Max)64.0C / 95.0C / 98.0C
                  Temperature CPU 0 core 1 (Min/Current/Max)67.0C / 97.0C / 98.0C
                  Temperature CPU 0 core 2 (Min/Current/Max)65.0C / 95.0C / 98.0C
                  Temperature CPU 0 core 3 (Min/Current/Max)68.0C / 95.0C / 98.0C
                  Temperature HDD 0 (ST31000528AS) (Min/Current/Max)44.0C / 44.0C / 44.0C
                  Temperature GPU 0 (nVIDIA) (Min/Current/Max)55.0C / 55.0C / 61.0C
                  TestCyclesOperationsResultErrorsLast Error
                    CPU19  404 Billion  PASSNo errors
                    Memory (RAM)26.943 Billion  PASSNo errors
                    2D Graphics1647  PASSNo errors
                    TemperatureFAIL262  Temperature threshold exceeded
                  Optical disk (G:)998 Million  PASSNo errors
                    Sound3.374 Million  PASSNo errors
                    Disk (C:)11.396 Billion  PASSNo errors
                    Network 148720  PASSNo errors
                  TEST RUN FAILED

                   

                   

                  I found a software in intel website which is called burin

                  I got the following result.

                   

                  Please tell me what should i do?

                  Should i send the processor back to intel service center?

                  Or should i throw it and buy a new pc?

                  • 6. Re: CPU Overheating
                    agriz

                    Disappointed!


                    If INTEL has no time to help its customers, then there is no use in buying intel products.

                    It is not at all a brand for me. I have warranty and there is no use with it. China made products are better than INTEL after seeing your support

                    • 7. Re: CPU Overheating
                      sylvia_intel

                      Agriz, please contact our Warranty team in order to get your product replace. The following link will show you the contact information  Contact Support or submit a web ticket at the following URL Service Request Email


                      I really apologize for the inconvenience.