6 Replies Latest reply on Jun 10, 2015 8:17 AM by dostatochno

    Please, Help me. AC7260 MAC Address problemes

    bssj0822

      Hi, I changed my WLAN device into AC7260 from N2230.

       

      My laptop is HP Envy 15-j104ax, which is AMD processor.

       

      I have heard that AMD processor has a compatibility problem with Intel WLAN device, but I don't think so.

       

      First of all, my device' bluetooth is working well.

       

      I can tether in bluetooth with my mobile, and even BT headset connected well.

       

      However, Wi-Fi doesn't work.

       

      In Control Panel, I can see Intel(R) Dual Band Wireless-AC 7260 with nothing error. (Pic1)

       

      But, I cannot see MAC address in cmd -ipconfig (Pic2)

       

      My wifi doesn't work, and No MAC Address.

       

      I exchanged my ac7260 as same problem.

       

      So, this device must be stable device.

       

      * No problem with driver. I re-installed many times.

       

      I'll attach the picture.

       

      Thanks.

       

      -------------------------- Picture 1 ---------------------------

      1.JPG

       

      -Network Adaptor

           - Bluetooth Device (RFCOMM Protocol TDI)

           - Bluetooth Device (Personal Area Network)

           - Intel (R) Dual Band Wireless-AC 7260

       

       

       

      -------------------------- Picture 2 ---------------------------

      2.JPG

      Ethernet Adaptor Bluetooth Network Connection

           Media Status : Media Disconnected          // Because I didn't connect any device now.

           DNS Suffix :

           Explanation : Bluetooth Device (PAN ; Personal Area Network)

           MAC Address : D8-FC-...-68          // Bluetooth Works Well

           Auto Config : Yes

       

      Wireless LAN Adaptor Wi-Fi

           Media Status : Media Disconnected          // Not working

           DNS Suffix :

           Explanation : Intel(R) Dual Band Wireless-AC 7260

           MAC Address : 00-00-...-00          // This is strange

           Use DHCP : Yes

           Auto Config : Yes

       

      -------------------------- Picture 3 ---------------------------

      3.JPG

      Intel(R) Dual Band Wireless-AC 7260 Properties

      General - Advanced - Driver - Details - Event - Resources - Power Management

       

      Device Type : Network Adaptor

      Manufacturer : Intel Corporation

      Position : PCI Bus 5, Device 0, Function 0

       

      Device Status

      - Device is working properly.

       

      -------------------------- Picture 4 ---------------------------

      4.JPG

      Intel(R) Dual Band Wireless-AC 7260 Properties

      General - Advanced - Driver - Details - Event - Resources - Power Management

       

      Driver Provider : Intel

      Driver Date : 2014-12-08

      Driver Version : 17.13.11.5

      Digital Signiture : Microsoft Windows Hardware Compatibility

       

      Driver Information (I)

      Driver Update (P)

      Driver Rollback (R)          // Disabled

      Disble (D)

      Remove (U)

       

      -------------------------- Picture 5 ---------------------------

      5.JPG

      Intel(R) Dual Band Wireless-AC 7260 Properties

      General - Advanced - Driver - Details - Event - Resources - Power Management

       

      Resources Configure(R):

       

      - Memory Range : 0000........ - ...........

      - IRQ : 0xFFF....... (-16)

       

      Use Auto Configure (Checked)       Change Settings (Disabled)

       

      Crash Device : None

       

      -------------------------- Picture END ---------------------------

       

      Please, Help me..... Is there any way to use Wifi? Please.......