7 Replies Latest reply on May 17, 2015 6:29 PM by nandonasc

    Memórias Samsung M378B5273DH0-CH0 4 Gb DDR3 1600 não funcionam no canal "A" da desktop board DB75EN

    nandonasc

      Então gente, comprei esta placa hoje e notei que meus módulos funcionam apenas nos slots 2 e 4, canal B. Quando coloco nos slots 1 e 3 a placa mãe não inicia. Não encontrei este modelo específico de memória na lista de memórias aprovadas para esta placa, mas estou em dúvida se o canal A está com defeito, pois se funcionam no canal B (slots 2 e 4), também deveriam funcionam no canal A (slots 1 e 3), ou não? Alguém poderia me dar uma ajuda sobre isso? A placa é nova, sem nenhum sinal de defeito aparente. São dois módulos de 4 Gb modelo M378B5273DH0-CH0. Gostaria de uma explicação para este problema para saber se é mesmo defeito da placa ou incompatibilidade. Obrigado!

        • 1. Re: Memórias Samsung M378B5273DH0-CH0 4 Gb DDR3 1600 não funcionam no canal "A" da desktop board DB75EN
          sylvia_intel

          Hello Nandonasc, thanks for joining the Intel Community.


          I would like to inform you that the memory you are using is in the list of tested memory of this motherboard.  Intel® Desktop Board DB75EN — System Memory

           

          These are some recommendation I could give you in order to solve this behavior.

           

          • Check which is the current BIOS version installed on your motherboard. The latest BIOS version is 0046 however I would like to know which the current version is?

           

          • You can also clear the CMOS removing the battery for about an hour http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery#datetime


          • Test the system out of the chassis, minimal configuration please. (Motherboard, processor, power supply and memory)

           

          Please try to boot to your operating system and download the Processor Diagnostics Tool and run it on your system using at least one memory stick. At the end it will let you know if your processor “passed” or “fail” the test. This utility is Windows based.  Download Center   

           

          Remember that Dual channel is enabled by default, so this kind of behavior could be related to a defective motherboard or a defective processor.


          If you have another processor to test on this board, please give it a try, if not I recommend you to replace the motherboard first.


          If the board was purchased less than 30 days ago please contact the place of purchase.

          If it was purchased more than 30 days, you can get in touch with our local Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport

           


          • 2. Re: Memórias Samsung M378B5273DH0-CH0 4 Gb DDR3 1600 não funcionam no canal "A" da desktop board DB75EN
            nandonasc

            Hello Sylvia,

             

            Desculpe, mas errei o modelo da memória. Na verdade estou usando módulos Samsung M378B5273DH0-CK0 e este modelo com final "CK0" não aparece na lista de memórias aprovadas. Mas a minha lógica me diz que se eles funcionam nos slots DIMM 2 e DIMM 4 também deveriam funcionar nos slots DIMM 1 e DIMM

             

            Já atualizei o BIOS para a versão 0046 mas o problema persiste.

             

            Estou fazendo testes com a placa fora do gabinete, "minimal configuration" de acordo com o que você me sugeriu.

             

            Estou reinstalando o sistema Windows 7 Ultimate x64 para executar os testes com o "Processor Diagnostics", é possível que seja um defeito no processador.

             

            Voltarei com a conclusão após os próximos testes. Obrigado Sylvia!

            • 3. Re: Memórias Samsung M378B5273DH0-CH0 4 Gb DDR3 1600 não funcionam no canal "A" da desktop board DB75EN
              nandonasc

              Aqui está o print do Processor Diagnostics. Creio que o processador está OK. Vou fazer testes com outros módulos de memória com frequências de 1060 e 1333 mhz para tirar a dúvida sobre o modelo Samsung com final "CK0" ser ou não suportado por esta placa.

               

              Test_CPU.jpg

               

               

              Achei estranho o log afirmar que meu sistema é "DH61BR" pois minha board é "DB75EN" e o próprio log aponta meu chipset como "B75"

               

              Aqui está o log do teste:

              ---------------------------

              --- Testing Processor 1 ---

              ---------------------------

               

              --- IPDT64 - rev  2.20.0.0.W.MP ---

               

              --- Start Time: 04/01/2015 21:47:00---

               

              --- Skipping Config ---

               

              --- Reading CPU Manufacturer ---

               

              Expected --> GenuineIntel

              Detected --> GenuineIntel

              Found --- Genuine Intel Processor ---

               

               

              --- Temperature Test ---

              Temperature Test Passed!!!

               

              Temperature = 48 degrees C below maximum.

               

              --- Reading Brand String ---

               

              Detected Brand String:

              Intel Core i7-3770   3.40GHz

               

              Brand String Test Passed!!!

               

              --- Reading CPU Frequency ---

               

               

              Expected CPU Frequency is --> 3.40

               

              Detected CPU Frequency is --> 4.80159

               

              CPU Frequency Test Passed!!!

               

              Expected frequency - The highest frequency at which the tested processor was manufactured to operate

              Detected frequency - The frequency at which the tested processor is currently operating

              Power management modes can create marginally higher or lower detected frequency

              than expected frequency. Small variations in clock frequencies are common.

               

              --- FSB NOT Supported on this Processor ---

               

              --- Running Base Clock test ---

               

              Detected Base Clock --> 100

              Base Clock test Pass ---

              ..QPI rate Test not supported..

              ..Skipping QPI rate Test..

               

              Skipping QPI rate Test

               

              --- Running Floating Point test ---

               

              Million Floating Points per Second, MFLOPS --> 460.8

              Floating Point Test Pass ---

               

              --- Running Prime Number Generation Test ---

               

              Operation Per Second--> 3.3229e+006

              Prime Number Generation Test Pass ---

               

              --- Reading Cache Size --- 

               

              - Detected L1 Data Cache Size --> 4 x 32

              - Detected L1 Inst Cache Size --> 4 x 32

               

              - Detected L2 Cache Size --> 1024

              - Detected L3 Cache Size --> 8192

               

              Cache Size Test Passed!!!

               

              --- Determining MMX - SSE capabilities ---

               

                --- CPU FEATURES DETECTION FOR ---

                           ---        MMX SSE       ---

              MMX - MMX Supported --> Yes

              SSE - SSE Supported --> Yes

              SSE2 - SSE2 Supported --> Yes

              SSE3 - SSE3 Supported --> Yes

              SSSE3 - SSSE3 Supported --> Yes

              SSE4.1 - SSE4.1 Supported --> Yes

              SSE4.2 - SSE4.2 Supported --> Yes

                --- MMX SSE - capabilities check complete ---

               

               

              MMX Test Result --- PASS

              SSE Test Result --- PASS

              SSE2 Test Result --- PASS

              SSE3 Test Result --- PASS

              SSSE3 Test Result --- PASS

              SSE4.1 Test Result --- PASS

              SSE4.2 Test Result --- PASS

              MMX SSE Testing Passed !!

               

               

              --- Determining AVX AES PCLMULQDQ capabilities ---

               

                --- CPU FEATURES DETECTION FOR ---

                          --- AVX/AES/PCLMULQDQ ---

              AVX - Advanced Vector Extensions Supported --> Yes

              AVX OS Support   - AVX Operating System Supported --> Yes

              AES - Advanced Encryption Standard Supported --> Yes

              PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

                --- AVX AES PCLMULQDQ capabilities check complete ---

               

               

              AVX Compare Test Result --- PASS

              AES Test Result --- PASS

              PCLMULQDQ Test Result --- PASS

              AVX AES PCLMULQDQ Testing Passed !!

               

               

              --- Reading Memory Size ---

               

              Detected Memory Size is --> 8.00GB

               

               

              --- Integrated Memory Controller Stress Test ---

               

              --- Integrated Memory Controller Stress Test Pass!!! ---

               

              Integrated Memory Controller Test Pass!!!

               

              Chipset          : Intel(R) B75 Express Chipset

               

              Chipset Stepping : C1

               

              No device connected to PCI-to-PCI Bridge Controller

               

              2 device connected to PCI Express Port 0

                 1 : Standard VGA Graphics Adapter

                 2 : Controlador de High Definition Audio

               

              1 device connected to SATA Controller 1

                 1 : ST1000DM003-1CH162 ATA Device

               

              No device connected to SATA Controller2

               

              3USB devices detected

                 1 : USB Composite Device

                 2 : USB Mass Storage Device

                 3 : USB Mass Storage Device

               

              1 device connected to Intel High Definition Audio Controller

                 1 : Dispositivo de High Definition Audio

               

              PCH LAN Device 'Intel(R) 82579V Gigabit Network Connection' detected

               

              --- Platform Controller Hub Test Completed!!! ---

               

              ..Query 1..

              ..

              --- Querying for Intel(R) Integrated Graphics Device (IGD) ---

              ..Did not detect Intel(R) Integrated Graphics Device (IGD).

              ..This could be that the test platform is using a discrete graphics card.

              ..To test IGD, verify that there is an onboard video connector,

              ..shutdown the test platform, remove the graphics card, and

              ..move video cable from graphics card to onboard video connector

              ..Skipping Intel(R) Integrated Graphics Device Presence Test..

              .

              --- CPU Load ---

               

               

              --- Load Level = 8

               

               

              CPU Load Passed!!!

               

               

              --- Temperature Test ---

               

              Temperature Test Passed!!!

               

               

              Temperature = 41 degrees C below maximum.

               

               

              --- Test End Time: 04/01/2015 21:51:00---

               

               

              System Information

              ------------------

              Processor Name: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz

              Processor Information: Intel64 Family 6 Model 58 Stepping 9

              Number of Physical Cores: 4

              Number of Logical Cores: 8

              Installed System Memory: 8 GB

              Operating System: Microsoft Windows 7 Ultimate 64-bit

              Graphics Information: Intel(R) HD Graphics 4000

              System Product: DH61BR

              System BIOS: ENB7510H.86A.0046.2013.0704.1354

              • 4. Re: Memórias Samsung M378B5273DH0-CH0 4 Gb DDR3 1600 não funcionam no canal "A" da desktop board DB75EN
                sylvia_intel

                Nandonasc, according to the report you sent, the motherboard you are using is the DH61BR, not a DB75EN.


                I was able to find in our site the DH61CR board and this is the list of tested memory http://www.intel.com/support/motherboards/desktop/dh61cr/sb/CS-032158.htm


                According to the results, it looks like the processor is working fine. I would recommend you to test a compatible memory to the board you are using and if you experienced the same behavior I would recommend you to replace the board. It could be that two of the four memory slots are defective.



                Regards,


                • 5. Re: Memórias Samsung M378B5273DH0-CH0 4 Gb DDR3 1600 não funcionam no canal "A" da desktop board DB75EN
                  nandonasc

                  Sylvia, muito obrigado por sua ajuda e atenção ao meu caso mas creio que fui vítima de um crime ou esta placa está mesmo com defeito. Como pode ver, as fotos da embalagem e dos números de série e ID da peça indicam que a placa é uma DB75EN. Seria o "efeito Brasil" ??? Vou procurar a assistência técnica da Intel. Obrigado!

                   

                  IMG_20150402_185011584[1].jpg

                   

                   

                  IMG_20150402_185151004[1].jpg

                  • 7. Re: Memórias Samsung M378B5273DH0-CH0 4 Gb DDR3 1600 não funcionam no canal "A" da desktop board DB75EN
                    nandonasc

                    Boa noite, Sylvia

                     

                    Abri um pedido nº 7501688482 para substituição da desktop board  no dia 06 de abril e enviei a desktop board no dia seguinte. 30 dias depois recebi uma desktop board nova, mas veio com o mesmo defeito, exatamente igual ao defeito da placa que enviei: No BIOS ela informava ser uma DH61BR enquanto que em todas as etiquetas, embalagem e na barra de título da janela do BIOS informavam que era uma desktop board DB75EN.
                    Perdi a paciência e destruí a placa, conforme pode ser visto neste vídeo que postei no Youtube: INTEL - Placa mãe veio da garantia com o mesmo defeito - YouTube

                     

                    Me desculpem os fan boys da Intel, mas vendi meu processador Core i7 3770 que estava nesta desktop board e comprei um AMD FX 6300 e uma desktop board ASUS. Intel nunca mais! INTEL NEVER MORE!