1 2 3 Previous Next 34 Replies Latest reply on Sep 19, 2016 3:26 PM by Bryce@Intel

    NUC5i5ryh 3d movie playback problems and 2d artifcating issues.


      Hello all,


      System details:


      Mushkin Enhanced Chronos 120gb SSD

      CORSAIR Vengeance Performance 8GB (2 x 4GB) 204-Pin DDR3 SO-DIMM DDR3L 1600 (PC3L 12800) Laptop Memory Model CMSX8GX3M2B1600C9

      Windows 8.1 x64


      So, I have a support ticket open (8001088641), but am throwing this out there to see if anyone else is experiencing it. 


      Whenever I try to playback a 3d movie, it stutters and jerks quite frequently as well as has an odd side to side black frame that pops up when the screen is changing.  All in all, it makes 3d unwatchable.  This is especially noticeable when the action picks up.  This occurs no matter what the 3d format - SBS MKV's or 3d bluray iso's.


      On the desktop, or when playing back 2d movies, my screen will start flashing and tiling green and other colors.  Rebooting solves the 2d issue temporarily, until the next time I go to use the unit.  I've tried this on 2 known good 3d display setups.


      Support had me run this processor test:


      It failed the baseclock test, so they recommended replacing it.  I was right at 30 days, so I couldn't do it through the retailer and had to RMA to Intel. 


      The new unit does also fails the test and has the same 2d and 3d problems. 


      At this point, I began to expect a problem with the OS itself, so I installed Windows 7 x64 and the applicable drivers.  Interestingly enough, it now passes the base clock test, but still fails to play 3d properly.  I didn't test 2d, as if 3d isn't working, it's a deal breaker for me. This should be more than capable of being a HTPC, as previous generations were. I am still waiting on a reply from support, but am starting to feel that this may be a driver issue.  The only thing I haven't tried, for lack of multiple mini-hdmi cables, is a new cable.  I ordered (and likely wasted more money) one today.


      I'll attach some screen shots later, perhaps, of the 2d issue.  I can't post the 3d issues, for obvious reasons.

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