hello Connex, thanks for joining the Intel Community.
I would recommend checking the following thread.D54250WYK Bluetooth install ?
The thread talks about the D54250WYK NUC, but it will give you some troubleshooting steps you could try.
If the issue persisted, you can contact the place of purchase and replace the unit.
Hello Sylvia, thanks for your repply.
Now I have tried uninstalling the bluetooth and wifi drivers, reboot and reinstall following the discussion that you posted .
We'll see how it goes in the next few days, I hope it works fine because I would not like having to send back to the seller and wait days and days...
What test could I do to make sure that the Bluetooth card is actually defective?
Thank you, bye
Please try to update the BIOS to the latest version available.
Also, make sure you have all Windows updates installed.
Would you please let me know if the Bluetooth device is being recognized in device manager?
Hello , I have already updated the BIOS to the latest version RYBDWi35.86A.0246 and all the latest updates of Windows Update but nothing has changed .
I discovered a strange thing always on the bluetooth and I made this video video: https://www.youtube.com/watch?v=madL7GUne1w
When the screen is on the streaming audio works fine but when it goes off , streaming is no longer fluid and strangely also increases energy consumption ( this is really strange )
The Bluetooth card is recognized in device manager , only once was gone for no apparent reason . I turned off the computer and unplug the power cord and the next time it was visible again .
After 18 years of Intel's products this is the first that giving me problems...
Thank you, bye
Connex, thanks for the information.
I'm going to try to replicate this issue in my system. I will let you know the results.
Hi Sylvia, any news? I have always issues with my bluetooth headset...