Bug report: Latest Intel driver bsod on \Driver\igfx ks!CKsDevice::CompleteDevicePowerIrp

[NSeme1]

I have a tablet with CPU: Atom z3735D. Its builtin gpu causes bsod when open webcam software, then open webcam properties. The webcam is built-in.

Dump attached.

windbg:

---------------------------------------------------------------------------------------------------------------------------------------

************* Symbol Path validation summary **************Response Time (ms) LocationDeferred srv*

************* Symbol Path validation summary **************

Response Time (ms) LocationDeferred srv*

Microsoft (R) Windows Debugger Version 6.3.9600.17298 X86

Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\Minidump\032915-13218-01.dmp]Mini Kernel Dump File: Only registers and stack trace are available************* Symbol Path validation summary **************Response Time (ms) LocationDeferred srv*

************* Symbol Path validation summary **************

Response Time (ms) LocationDeferred srv*Symbol search path is: srv*Executable search path is: srv*Windows 8 Kernel Version 9600 MP (4 procs) Free x86 compatibleProduct: WinNt, suite: TerminalServer SingleUserTS PersonalBuilt by: 9600.17328.x86fre.winblue_r3.140827-1500Machine Name:Kernel base = 0x8161c000 PsLoadedModuleList = 0x8181a498Debug session time: Sun Mar 29 15:38:48.858 2015 (UTC + 3:00)System Uptime: 0 days 0:06:40.330Loading Kernel Symbols.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.

Run !sym noisy before .reload to track down problems loading symbols.

..............................................................

...........................................................................................................Loading User SymbolsLoading unloaded module list......******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 93cf6c40, 82acfb44, 9493dde0}

*** WARNING: Unable to verify timestamp for igdkmd32.sys

*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sysProbably caused by : igdkmd32.sys

Followup: MachineOwner

---------

0: kd> !analyze -v

******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)

A driver has failed to complete a power IRP within a specific time.Arguments:Arg1: 00000003, A device object has been blocking an Irp for too long a timeArg2: 93cf6c40, Physical Device Object of the stackArg3: 82acfb44, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stackArg4: 9493dde0, The blocked IRP

Debugging Details:

------------------DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 548e641f

MODULE_NAME: igdkmd32

FAULTING_MODULE: 8d410000 igdkmd32

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) x86fre

DPC_STACK_BASE: FFFFFFFF82AD4000

STACK_TEXT:

82acfb1c 817b82f5 0000009f 00000003 93cf6c40 nt!KeBugCheckEx82acfb54 817b8241 00000000 81812810 00000a02 nt!PopIrpWatchdogBugcheck+0xae82acfb68 8169ee56 8c7e3510 8c7e34c8 4dfa3ca5 nt!PopIrpWatchdog+0x2882acfc20 8169ea66 82acfc68 00000000 88b14bc0 nt!KiExecuteAllDpcs+0x21682acfd44 81730290 00000000 00000000 00000000 nt!KiRetireDpcList+0xf682acfd48 00000000 00000000 00000000 00000000 nt!KiIdleLoop+0x38STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: 0x9F_3_camera_IMAGE_igdkmd32.sys

BUCKET_ID: 0x9F_3_camera_IMAGE_igdkmd32.sys

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x9f_3_camera_image_igdkmd32.sys

FAILURE_ID_HASH: {d113fca4-7c99-b6fd-69d4-fcff2905392c}

Followup: MachineOwner

---------

0: kd> lmvm igdkmd32

start end module name8d410000 8d704000 igdkmd32 T (no symbols) Loaded symbol image file: igdkmd32.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys Image name: igdkmd32.sys Timestamp: Mon Dec 15 07:31:27 2014 (548E641F) CheckSum: 002E6921 ImageSize: 002F4000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e40: kd> !irp 9493dde0Irp is active with 6 stacks 5 is current (= 0x9493dee0) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Pending has been returned cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000

[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000

[ 0, 0] 0 0 00000...

[Allan_J_Intel1]

Please try updating to the latest graphics drivers.

See the links below and download the driver for your operating system version.

https://downloadcenter.intel.com/download/24593/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit Intel® HD Graphics Driver for Windows* 7/8/8.1-64-bit

https://downloadcenter.intel.com/download/24592/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32-bit Intel® HD Graphics Driver for Windows* 7/8/8.1 32-bit

Allan.

[NSeme1]

!Hi Alan,

I have installed the latest driver by following your link.

The issue still remains the same. New dump is attached.

The issue is the irp 'power change request' to intel camera.sys keeps pending for 1 min, then windows bsod due timeout. The irp:

0 e1 945ebdc0 00000000 8195f368-9390ef70 Success Error Cancel pending

\Driver\camera nt!PopRequestCompletion

Os: 32 bit win 8.1

Camera: gc2235.

Hardware ids: ACPI\VEN_INT&DEV_2235&SUBSYS_INTL0000

Intel camera driver info:

0: kd> lmvm camera

start end module name

a6c37000 a6cc3000 camera T (no symbols)

Loaded symbol image file: camera.sys

Image path: \SystemRoot\system32\DRIVERS\camera.sys

Image name: camera.sys

Timestamp: Wed Dec 10 11:23:18 2014 (548802F6)

CheckSum: 000773AA

ImageSize: 0008C000

Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

The log:

************* Symbol Path validation summary **************

Response Time (ms) LocationDeferred srv*

************* Symbol Path validation summary **************

Response Time (ms) LocationDeferred srv*

Microsoft (R) Windows Debugger Version 6.3.9600.17298 X86

Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\Minidump\033115-15812-01.dmp]Mini Kernel Dump File: Only registers and stack trace are available************* Symbol Path validation summary **************Response Time (ms) LocationDeferred srv*

************* Symbol Path validation summary **************

Response Time (ms) LocationDeferred srv*Symbol search path is: srv*Executable search path is: srv*Windows 8 Kernel Version 9600 MP (4 procs) Free x86 compatibleProduct: WinNt, suite: TerminalServer SingleUserTS PersonalBuilt by: 9600.17328.x86fre.winblue_r3.140827-1500Machine Name:Kernel base = 0x81874000 PsLoadedModuleList = 0x81a72498Debug session time: Tue Mar 31 11:52:53.519 2015 (UTC + 3:00)System Uptime: 0 days 0:03:09.991Loading Kernel Symbols..........................................................................................................................................................................Loading User SymbolsLoading unloaded module list......******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 938f3c40, 82ccfb44, 9455bde0}

*** WARNING: Unable to verify timestamp for igdkmd32.sys

*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sysProbably caused by : igdkmd32.sys

Followup: MachineOwner

---------

0: kd> !analyze -v

******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)

A driver has failed to complete a power IRP within a specific time.Arguments:Arg1: 00000003, A device object has been blocking an Irp for too long a timeArg2: 938f3c40, Physical Device Object of the stackArg3: 82ccfb44, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stackArg4: 9455bde0, The blocked IRP

Debugging Details:

------------------DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 548e641f

MODULE_NAME: igdkmd32

FAULTING_MODULE: 8d401000 igdkmd32

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) x86fre

DPC_STACK_BASE: FFFFFFFF82CD4000

STACK_TEXT:

82ccfb1c 81a102f5 0000009f 00000003 938f3c40 nt!KeBugCheckEx82ccfb54 81a10241 00000000 81a6a810 00000002 nt!PopIrpWatchdogBugcheck+0xae82ccfb68 818f6e56 9390efb8 9390ef70 13313727 nt!PopIrpWatchdog+0x2882ccfc20 818f6a66 82ccfc68 00000000 93939bc0 nt!KiExecuteAllDpcs+0x21682ccfd44 81988290 00000000 fa5fedcb f417b15a nt!KiRetireDpcList+0xf682ccfd48 00000000 fa5fedcb f417b15a 27f256b0 nt!KiIdleLoop+0x38STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: 0x9F_3_camera_IMAGE_igdkmd32.sys

BUCKET_ID: 0x9F_3_camera_IMAGE_igdkmd32.sys

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x9f_3_camera_image_igdkmd32.sys

FAILURE_ID_HASH: {d113fca4-7c99-b6fd-69d4-fcff2905392c}

Followup: MachineOwner

---------

0: kd> lmvm igdkmd32

start end module name8d401000 8d6f5000 igdkmd32 T (no symbols) Loaded symbol image file: igdkmd32.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys Image name: igdkmd32.sys Timestamp: Mon Dec 15 07:31:27 2014 (548E641F) CheckSum: 002E6921 ImageSize: 002F4000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e40: kd> !irp 9455bde0Irp is active with 6 stacks 5 is...

[Allan_J_Intel1]

I recommend contacting the Tablet manufacturer, please bear in mind, the graphics engine driver provided on the link I gave you is different for tablets as it was developed for Desktop and Mobile computers.

Allan.

[NSeme1]

Hi Allan,

I did this, but have no reply from the Tablet manufacturer.

All those 3 related drivers was developed by Intel:

1. igdkmd32.sys

2. camera.sys

3. gc2235.sys

Everything was signed by Intel. Build Timestamps and checksums provided. Dump attached.

Could you please email this conversation to responsible developer to investigate?

[Allan_J_Intel1]

The driver engine for desktop and mobile computers is different for Tablets. You need to either escalate this matter to different level of support with your Tablet manufacturer or get customized drivers from your tablet maker.

Allan.