11 Replies Latest reply on Apr 26, 2015 8:38 AM by L4ck

    nuc5i5myhe dual 4k display

    jayburd

      I just got my nuc5i5myhe today.  I am using the 2 mini DP 1.2 ports to connect to two Dell UP3214Q monitors.  The cables and monitors were previously connected to a desktop PC running Nvidia GTX 760 with dual mini DP connector and were confirmed to work fine.  Both monitors have DP 1.2 (MST) enabled.  NUC has been updated to firmware 0018 running Windows 8.1 Pro 64 bit fully updated and graphics software version 15.36.18.4156.

       

      According to the technical spec (Intel® NUC — Technical Specifications) page 22 the DP connectors on this NUC can support 3840x2160 @ 60Hz.  But I have been unable to achieve this.  Here are some observations:

       

      One monitor connected to either DP port: runs at 4K @ 60Hz

      Two monitors connected to DP ports with DP 1.2 (MST) enabled: one monitor is disabled and the other runs at 4K @ 60hz.  The disabled monitor cannot be activated in Intel Graphics software or Windows display control panel.

      Two monitors connected to DP ports with DP 1.2 (MST) disabled: both monitors run at 4K @ 29Hz.  The refresh rate can be changed to 30Hz

      One monitor with MST enabled, one monitor with MST disabled: one monitor runs at 4K @ 60Hz, the other runs at 4K @ 29Hz.

       

      What would it take to be able to run both monitors at 3840 x 2160 @ 60Hz as described in the tech spec?

       

      Thank you!

        • 1. Re: nuc5i5myhe dual 4k display
          sylvia_intel

          Hello Jayburd, thanks for joining the Intel Community.

           

          Thanks a lot for the information provided.

          I was able to check the information from the TPS pag22 and I would need to request information on this since the NUC should be capable of supporting 2 monitors at 3840x2160 @ 60Hz.

           

          Could you please attach the DX Diag report from your system? (Start -> Run -> dxdiag -> Save All Information).

           

          Have you tried using other cables?

           

          Please let me know.

           

          Thanks

          • 2. Re: nuc5i5myhe dual 4k display
            jayburd

            Thank you Sylvia.  Here is the content of the file.

             

            I have indeed tried a different cable but it feels like it is not a cable issue.  Either monitor with their cable can connect to either one of the mini DP port on the nuc and get 4x2k @ 60Hz.  The problem only occurs when both monitors are connected

            • 3. Re: nuc5i5myhe dual 4k display
              jayburd

              I was reading the release notes of 15.36.18.4156 graphics driver in the Graphics forum.  Quite a few issue were related to 4k display issue.  Thinking out loud, is the problem I experienced possibly a driver issue? 

              • 4. Re: nuc5i5myhe dual 4k display
                jayburd

                Hello Sylvia,

                 

                Has there been any update to this issue?  Is there more information that I may be able to provide to help you troubleshoot the display issue?  Thanks!

                • 5. Re: nuc5i5myhe dual 4k display
                  sylvia_intel

                  Jayburd, I'm still waiting for information. We have escalated the issue to the Engineers.

                  • 6. Re: nuc5i5myhe dual 4k display
                    dandy72

                    Jayburd,

                     

                    Can I ask what cable you're using?  The only Mini-DisplayPort to HDMI 1.4 cable I was able to find on Amazon.com (and Amazon.ca) that can do 3840x2160 at all can only do 30Hz.  I only have one monitor--a TV actually, which has two HDMI ports at the back labeled "4K 60Hz"--and since you've just confirmed the 5I5MYHE *can* do 60Hz (at least with only one monitor hooked up), then obviously the problem I'm having is the adapter.

                    • 7. Re: nuc5i5myhe dual 4k display
                      jayburd

                      I use mini DP to DP cables to connect the NUC to Dell 4K monitors.

                       

                      Assuming your TV is HDMI 1.4 as you mentioned, 3840x2160 @ 30Hz is the maximum resolution supported.  HDMI 2.0 can support 4K @ 60Hz.  In order to get 60Hz with HDMI 1.4 I think you need to connect both ports to your TV.  I imagine the NUC will recognize the TV as two independent 1920x2160 displays when you hook up both HDMI ports?  I am interested in hearing how it works for you, please post back on what you are able to accomplish.

                      • 8. Re: nuc5i5myhe dual 4k display
                        dandy72

                        Thanks for the feedback.  I've discussed this with some people at a local computer store, and they also concur that typically if you want 60Hz at 4K with a "standard" monitor, you actually have to use a pair of cables.  I guess the mystery is whether my TV will properly sense and support that setup (it's an LG 40UB8000).  I haven't yet found any spec sheet that mentions whether it supports HDMI 1.4 or 2.0, but the presence of the two HDMI ports labeled "4K 60Hz" gives me a little bit of hope.  I've ordered another of the MiniDP-HDMI 1.4 cable I already have from Amazon.ca, and will post the results as soon as I receive it.

                        • 9. Re: nuc5i5myhe dual 4k display
                          L4ck

                          OP, any luck making it work? Looking to pick up a NUC for a dual 4K setup myself.

                          • 10. Re: nuc5i5myhe dual 4k display
                            dandy72

                            To follow up:

                             

                            I received my second cable from Amazon.  After getting some weird / corrupt display during my initial setup attempts...I'm not so sure it's actually working.  What I mean is, I've got both cables hooked up to the HDMI ports at the back of my TV labeled "4K 60Hz", but I'm not sure whether the TV / the hardware / Windows are all supposed to figure things out by themselves.

                             

                            Windows shows it's detected another TV that can also do 3840x2160, but the second one works independently of the first.  What I mean is, it seems to be extending the desktop to the TV's other HDMI input, and I can see *that* display if I switch to the other HDMI input on my remote.  Obviously that's not how it's supposed to work.

                             

                            I messed around with Windows settings (I'm on 8.1), and I've "merged" the displays using "Duplicate desktop on 1 and 2".  The TV doesn't say whether it's running at 60Hz, and mouse movement is still a little jumpy.  However, *something* did change--Metro apps used to get extra-large, in that they all seemed to be sizing themselves as if I was running at 1920x1080.  They're now sizing themselves so they make better use of the full 3840x2160 real-estate.  I have no idea whether this is related to the fact that I now have two wires going to the TV (doubtful), or that I've merged "both" displays into a single one--but I had been running the NUC on this TV for well over a month now, and this is new behavior--can't just be a coincidence.

                             

                            FWIW, these are the cables I'm now using in pairs:  http://www.amazon.ca/gp/product/B00DOZHL82?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00

                             

                            One thing I'd like to get cleared up is that this is a MiniDP 1.1 / HDMI 1.4 active adapter, and I'm getting conflicting reports claiming that it needs to be MiniDP 1.2 (not 1.1).  I wouldn't mind getting another pair of cables, but not if I don't get better assurance that this will solve my problem.  I'm not convinced my TV is supposed to be able to sense the two cables and manage both inputs as a single display (is this something that's part of the HDMI spec?  If not, I'm guessing I'm SOL)...

                             

                            The TV is an LG 40UB8000.  Both cables (going from the adapters to the TV's inputs) are HDMI 1.4.

                            • 11. Re: nuc5i5myhe dual 4k display
                              L4ck

                              DP 1.1/HDMI 1.4 doesn't have the capacity to carry 4K@60HZ.

                              I never tried to get a pair of cables to do the trick, but one explanation would be your TV has HDMI 2.0 and the manufacturer figured it's no longer necessary to include the function.

                               

                              Anyway, two times 1920x1080 doesn't give you 4K.