Thank You Yizhuo G.
You are correct! Time not synchronised, and observation was saved to past time.
Healthy devices: device is healthy when it submitted data in health time period (this period is account specific, by default it’s 1 day).
- It shows submitted observation count by timestamp of data
- If you change the period for observation counter to ‘all time’, you should see observation submitted for >1 year ago.
- This is implemented this way to enable submission of past data for analysis
Please verify if you can see this data on the chart if you select ‘all time’ period.
also note the time skew:
2014-09-04 on your device vs end of Nov on the dashboard. I.E. the sensor data might appear 2 months earlier on your chart
Yizhuo G. wrote:
In your Dashboard you should change the Observations period to Total observations.
you can see the number!
but i have a question too, i can't see any data in MY Charts, it's weird!
Can you help me about this?
we changed the time period to past year , its working for us and showing the graphs.