5 Replies Latest reply on Mar 30, 2015 2:57 PM by kevin_intel

    My Intel Processor is 60% percent worn out, I have only had it for a year, does my limited warranty cover this (out of the box Processor) and if so how do I get a new one.

    sammie

      I did a check on my processor recently with a bench marking program because  for a while ( I mean over the time of 3 months) my computer started to slow, I used a bench marking program and looked at the temps of my cores and it said my Processor was 60% worn out and over heating, when Idle it was going up to 70 Celsius and when I play a video game it was reaching 100! I didn't change the stock cpu fan, never overclocked it and never used new thermal paste until now, I went and got some new Thermal paste and that has kinda solved the problem but, (thermal paste should last longer than a year or about 10 months) I was wondering if wear n tear is covered, if so how do I go about getting a new one?

       

      P.S I guess this is why I have a warranty.

        • 1. Re: My Intel Processor is 60% percent worn out, I have only had it for a year, does my limited warranty cover this (out of the box Processor) and if so how do I get a new one.

          Hello Sammie,

           

          There are some troubleshooting steps you can try if the processor is overheating.  Check the following link:

          http://www.intel.com/support/processors/sb/CS-029427.htm

           

          Warranty covers processor malfunctioning so I would like to know the following:

          1. What software are you using to benchmark the processor?
          2. Have you tried running the Intel® Processor Diagnostic Tool? If not, download it and run it:

          https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit-

          1. Thermal paste will last depending on how many times you take the Cooling Solution out so it would be good idea to renew it when it looks dry.

           

          Let me know the result of the Intel® Processor Diagnostic Tool.

           

          Kevin m

          • 2. Re: My Intel Processor is 60% percent worn out, I have only had it for a year, does my limited warranty cover this (out of the box Processor) and if so how do I get a new one.
            sammie

            Thanks for getting back to me Kevin!

            I'm sorry I'm not that tech savvy.

            I have never removed the cooling solution from my processer (I'm guessing you mean my CPU fan?) and I always give my pc a good clean every two months there is hardly any buildup of dust.

             

            Here is the results of the test

            and here is the Bench-marking website and software I used and it has my computer stats, says my core is 37% - the 4% (chrome is open)

            http://www.userbenchmark.com/UserRun/194810

             

            can you tell me whats wrong with my Processor?

            ---------------------------

            --- Testing Processor 1 ---

            ---------------------------

             

             

             

             

            --- IPDT64 - rev  2.20.0.0.W.MP ---

             

             

             

             

            --- Start Time: 03/26/2015 21:26:19---

             

             

             

             

            --- Skipping Config ---

             

             

             

             

            --- Reading CPU Manufacturer ---

             

             

            Expected --> GenuineIntel

            Detected --> GenuineIntel

            Found --- Genuine Intel Processor ---

             

             

            --- Temperature Test ---

             

             

            Temperature Test Passed!!!

             

             

             

             

            Temperature = 58 degrees C below maximum.

             

             

             

             

            --- Reading Brand String ---

             

             

            Detected Brand String:

            Intel Core i7-4770K   3.50GHz

             

             

             

             

            Brand String Test Passed!!!

             

             

             

             

            --- Reading CPU Frequency ---

             

             

            Expected CPU Frequency is --> 3.50

             

             

             

             

            Detected CPU Frequency is --> 3.76801

             

             

            CPU Frequency Test Passed!!!

             

             

            Expected frequency - The highest frequency at which the tested processor was manufactured to operate

            Detected frequency - The frequency at which the tested processor is currently operating

            Power management modes can create marginally higher or lower detected frequency

            than expected frequency. Small variations in clock frequencies are common.

             

             

            --- FSB NOT Supported on this Processor ---

             

             

             

             

            --- Running Base Clock test ---

             

             

             

             

            Detected Base Clock --> 101

            Base Clock test Pass ---

            ..QPI rate Test not supported..

            ..Skipping QPI rate Test..

             

             

            Skipping QPI rate Test

             

             

             

             

            --- Running Floating Point test ---

             

             

             

             

            Million Floating Points per Second, MFLOPS --> 432

            Floating Point Test Pass ---

             

             

            --- Running Prime Number Generation Test ---

             

             

             

             

            Operation Per Second--> 5.31663e+006

            Prime Number Generation Test Pass ---

             

             

            --- Reading Cache Size --- 

             

             

            - Detected L1 Data Cache Size --> 4 x 32

            - Detected L1 Inst Cache Size --> 4 x 32

             

             

            - Detected L2 Cache Size --> 1024

            - Detected L3 Cache Size --> 8192

             

             

             

             

            Cache Size Test Passed!!!

             

             

             

             

            --- Determining MMX - SSE capabilities ---

             

             

             

             

              --- CPU FEATURES DETECTION FOR ---

                         ---        MMX SSE       ---

            MMX - MMX Supported --> Yes

            SSE - SSE Supported --> Yes

            SSE2 - SSE2 Supported --> Yes

            SSE3 - SSE3 Supported --> Yes

            SSSE3 - SSSE3 Supported --> Yes

            SSE4.1 - SSE4.1 Supported --> Yes

            SSE4.2 - SSE4.2 Supported --> Yes

              --- MMX SSE - capabilities check complete ---

             

             

            MMX Test Result --- PASS

            SSE Test Result --- PASS

            SSE2 Test Result --- PASS

            SSE3 Test Result --- PASS

            SSSE3 Test Result --- PASS

            SSE4.1 Test Result --- PASS

            SSE4.2 Test Result --- PASS

            MMX SSE Testing Passed !!

             

             

            --- Determining AVX AES PCLMULQDQ capabilities ---

             

             

             

             

              --- CPU FEATURES DETECTION FOR ---

                        --- AVX/AES/PCLMULQDQ ---

            AVX - Advanced Vector Extensions Supported --> Yes

            AVX OS Support   - AVX Operating System Supported --> Yes

            AES - Advanced Encryption Standard Supported --> Yes

            PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

              --- AVX AES PCLMULQDQ capabilities check complete ---

             

             

            AVX Compare Test Result --- PASS

            AES Test Result --- PASS

            PCLMULQDQ Test Result --- PASS

            AVX AES PCLMULQDQ Testing Passed !!

             

             

            --- Reading Memory Size ---

             

             

             

             

            Detected Memory Size is --> 16.00GB

             

             

             

             

            --- Integrated Memory Controller Stress Test ---

             

             

             

             

            --- Integrated Memory Controller Stress Test Pass!!! ---

             

             

             

             

            Integrated Memory Controller Test Pass!!!

             

             

             

             

            Chipset          : Z87 SKU

            Chipset Stepping : C1

             

             

            2 device connected to PCI Express Port 0

               1 : AMD Radeon R9 200 Series

               2 : High Definition Audio Controller

             

             

            No device connected to PCI Express Port 1

             

             

            1 device connected to PCI Express Port 3

               1 : Standard AHCI 1.0 Serial ATA Controller

             

             

            3 device connected to SATA Controller 1

               1 : PLDS DVD+-RW DH-16AAS ATA Device

               2 : ST3750528AS ATA Device

               3 : WDC WD30EZRX-00DC0B0 ATA Device

             

             

            3USB devices detected

               1 : ASUS USB-N53 802.11a/b/g/n Network Adapter

               2 : USB Composite Device

               3 : USB Composite Device

             

             

            1 device connected to Intel High Definition Audio Controller

               1 : High Definition Audio Device

             

             

            PCH LAN Device 'Ethernet Controller' detected

             

             

            --- Platform Controller Hub Test Completed!!! ---

             

             

             

             

            ..

            ..Query 2..

            ..

            --- Querying for Intel(R) Integrated Graphics Device (IGD) ---

            ..Did not detect Intel(R) Integrated Graphics Device (IGD).

            ..This could be that the test platform is using a discrete graphics card.

            ..To test IGD, verify that there is an onboard video connector,

            ..shutdown the test platform, remove the graphics card, and

            ..move video cable from graphics card to onboard video connector

            ..Skipping Intel(R) Integrated Graphics Device Presence Test..

            ..

             

             

            --- CPU Load ---

             

             

             

             

            --- Load Level = 8

             

             

             

             

            CPU Load Passed!!!

             

             

             

             

            --- Temperature Test ---

             

             

            Temperature Test Passed!!!

             

             

             

             

            Temperature = 10 degrees C below maximum.

             

             

             

             

            --- Test End Time: 03/26/2015 21:30:20---

             

             

             

             

             

             

            System Information

            ------------------

            Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

            Processor Information: Intel64 Family 6 Model 60 Stepping 3

            Number of Physical Cores: 4

            Number of Logical Cores: 8

            Installed System Memory: 16 GB

            Operating System: Microsoft Windows 7 Home Premium 64-bit

            Graphics Information: AMD Radeon R9 200 Series

            System Product: Z87 EXTREME4

            System BIOS: P2.30

             

            If I pasted the wrong results just tell me what I should look for.

            Thanks!!

            • 3. Re: My Intel Processor is 60% percent worn out, I have only had it for a year, does my limited warranty cover this (out of the box Processor) and if so how do I get a new one.

              Hello Sammie,

               

              Based on the Intel® Processor Diagnostic Tool results the processor is working just fine and the frequency and temperatures are good so this makes me think the bad results from the other software are because are simple not correct.

               

              Kevin m

              • 4. Re: My Intel Processor is 60% percent worn out, I have only had it for a year, does my limited warranty cover this (out of the box Processor) and if so how do I get a new one.
                sammie

                Hmmm so do you think it could be my hard drive that my Windows is on (its 3-4 years old) I read up about slow down with youtube and video games and crossed off the list of things that wouldn't cause this, I'm guessing its my old seagate hard drive.

                 

                What else could be causing my slow down ( I have ran many different malware programs and virus checkers, I didn't find anything)

                 

                Thanks again!

                • 5. Re: My Intel Processor is 60% percent worn out, I have only had it for a year, does my limited warranty cover this (out of the box Processor) and if so how do I get a new one.

                  We are not aware that software can tell that a CPU is ‘x % worn out’.  Can you please tell is what benchmark tool gave you that report?

                   

                  Maybe the HDD needs a low level format? Is there a way to test another Drive perhaps?