Hello Mongoos, thanks for joining the Intel Community.
The ntoskrnl is related to the operating system, so I would suggest you creating a new image of the OS and try a reinstallation of Windows 7.
We could help you to RMA the NUC, however I do not think that is going to solve this behavior.
Please let me know if you need more help.
Thanks for your reply. I don't think that re-installing Windows is going to solve the issue, as I have been through multiple clean installs on this machine; each time the problem comes back quickly. As additional information, the minidumps for the past few months point to the following modules:
I am fairly convinced this is a hardware problem. Can you help?
Mongoos, if you already tried a BIOS update and you are still experiencing the same behavior please contact our Warranty team in order to get your product replace. The following link will show you the contact information Contact Support or submit a web ticket at the following URL Service Request Email
Thanks for the links. I did contact the warranty team, but now believe the problem may be a bad stick of RAM. MemTest86 had not shown any problems with either one. Testing with Prime95, however, one stick (used alone) will run the stress tests for >10 hours without errors or warnings, while the other reports errors within an hour.
The BIOS screen corruption resolved itself within a few power cycles.
I need to confirm that the system is fully stable with the "good" stick of RAM, but it's looking far more likely that it's RAM and not the NUC that's the problem. I have updated my warranty report ticket to reflect this.
Thanks again for the help.
We have been purchasing the Intel D34010WYK and D5425WYK NUC kits for a bit over a year now. We also use the Crucial 2x CT51264BF160BJ kits since building these for deployment to users at a University. The recent batch of D34010WYK's have been BSOD'ing for us as well. I've tested the RAM with memtest86 and if both chips are installed it will fail, if I test with each chip in each DIMM slot the tests pass. Seems like RAM test fails or Windows 7 Pro BSOD's only when both RAM modules are installed. After extensive testing with known stable systems and swapping RAM and SSD's into a malfunctioning NUC I discovered that if you go into the BIOS and slow the RAM multiplier down from 1600 to 1200 the RAM passes the memtest86 tests with both modules installed. I've also been using a problematic computer for a few hours now after adjusting the RAM speed, before stepping down the RAM it would have BSOD'd by now but it seems to be stable as of this writing. Any ideas?
I found that there are multiple versions of this module and the more recent ones may not work. Turns out, there are these versions, with longer part numbers:
• CT51264BF160BJ.C8FER (this one has worked for me with each dimm populated)
• CT51264BF160BJ.C8FND (this one is the newer one and usally fails when two sticks are used)