9 Replies Latest reply on Mar 26, 2015 11:43 AM by malch

    Nuc 5i3RYH -- Fails to Shut Down or Sleep

    jg317

      Had my NUC 5i3RYH up & running for about a week now and no matter what I try it will not enter sleep mode or shut down.

       

      It will indicate that it's powering down, and there will be a brief pause before it fully powers back on.

       

      System details:

      Memory installed: Crucial 4 GB Ram (CT51264BF160BJ)

      HDD installed: HGST Travelstar 2.5" 500GB SATA (HTS725050A7E630)

      OS: Windows 7 (up-to-date via Windows Update)

      I/O device: Logitech K400 Wireless USB

      BIOS Settings: Default

      Network settings: Default - Connected to Gigabit LAN, Wi-Fi disabled

       

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      Any advice on how to fix this problem would be greatly appreciated as it's driving me mad....since the only way to fully power down the machine is to physically remove the power  plug.

       

      I plan on reviewing the event logs, and tinkering around with the BIOS & WoL settings .... but if anyone knows the fix and can save me some time troubleshooting that'd be great!