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Itunes green screen when playing on Lenovo Yoga 2 Pro with Win8 64 bit

DCook9
Beginner
1,681 Views

Has anyone else experienced issues with Lenovo Yoga Pro 13 win8 64 having a green screen when trying to play iTunes movies?

Lenovo support accessed my machine remotely and update the Intel graphic drivers but the issue still exists.

Here is the thread on apple support

https://discussions.apple.com/thread/6850341 Itunes green screen when playing on Lenovo Yoga... | Apple Support Communities

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2 Replies
DCook9
Beginner
468 Views

dxdiag

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Kevin_M_Intel
Employee
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Hello digeratidave,

We have not received reports from other customers about this so there are some steps you can try before contacting Apple Support:

  1. Update the graphics driver to latest version. Here you can download the latest version:

https://downloadcenter.intel.com/download/24596/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit https://downloadcenter.intel.com/download/24596/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

  1. Update the iTunes software. Check for firmware updates or new codecs.

Kevin M

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