1 Reply Latest reply on Mar 5, 2015 9:30 AM by sylvia_intel

    My Graphics Adapter & Monitor reverted to VGA an PnP generic, how do I recover to Intel HD?

    JustSayin

      My Graphics Adapter & Monitor reverted to VGA an PnP generic, how do I recover to Intel HD Graphics?

      Is it supposed to be discovered by the system, like plug & play?  It is not being detected does this mean it's

      done? Is here anyway I can try to test it?  :.(  Thanks

      (ref:  Toshiba Satellite A665-S5170  laptop running Windows 7 Home Prem SP1 )

        • 1. Re: My Graphics Adapter & Monitor reverted to VGA an PnP generic, how do I recover to Intel HD?
          sylvia_intel

          Hello JustSayin, thanks for joining the Intel community.

          These are some recommendations we can give you in order to find a solution for this behavior.

           

          1. 1. Make sure you are using the latest graphics driver version available for your system.

          2. Use straight cables; please avoid using any type of adapter or converter in the connection

          3. Make sure you have the latest BIOS version install on your system.

          4. Could you please attach the DX Diag report from your system? (Start -> Run -> dxdiag -> Save All Information).

           

           

          We always recommend customers to download and install the drivers provided by the system manufacture, since our drivers are generic drivers and sometimes these cannot be installed on other systems or the installation of them could overwrite their customizations and possibly change the functionality of the graphics.