1 Reply Latest reply on Mar 4, 2015 10:48 AM by Robert_U

    Cannot install graphics driver for Dell XPS L321X (HD Graphics 3000)

    msweiner

      Hi, I've been having graphics issues and tried to download the latest driver for the 3000:

      https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers

       

      It says I don't meet the system requirements.  I tried to download the utility that does the installations for me, but it had an error and the log file didn't explain what the problem was.

       

      Can you help?

       

      Thanks,


      Merril

        • 1. Re: Cannot install graphics driver for Dell XPS L321X (HD Graphics 3000)
          Robert_U

          Hi Merril

           

          The error you are getting is because the driver you currently have is a Dell customized driver. Dell uses highly customized drivers for their mobile systems. I would strongly recommend you use the Dell drivers rather than the Intel generic drivers. You can get the Dell certified drivers here: Product Support | Dell US

           

          However, if you do want to overwrite the Dell drivers with the Generic Intel drivers, follow these steps exactly. Note, you will loose any customization Dell makes in the drivers specifically for your system and the system may not function as Dell intended.

           

          Download the zip version of the generic Intel  HD Graphics driver here: Intel® Download Center

          Extract it to a folder on your desktop.

           

          • 1. Login with administrator privileges
          • 2. Open Control Panel
          • 3. Open Device Manager
          • 4. Click on "Display adapters"
          • 5. Double click "Intel HD Graphics"
          • 6. Click on the "Driver" tab
          • 7. Click on "Update Driver" button
          • 8. Click on "Browse my computer for driver software"
          • 9. Click on "Let me pick from a list of device drivers on my computer"
          • 10. Click on "Have Disk" button
          • 11. Click "Browse"
          • 12. Navigate to the folder that you unzipped the Intel HD Graphics driver to
          • 13. Navigate to the Graphics sub-folder
          • 14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS
          • 15. Click "OK"
          • 16. Click "Next", Driver should now be installing.
          • 17. If successful, click "Close", Reboot.