2 Replies Latest reply on Mar 4, 2015 6:51 AM by allan_intel

    Intel HD Graphics 3000 black screen on restart (Windows 8.1 x64)

    TheCrafter

      I tried to install Windows 8.1 on my laptop but I encountered the following problem:

       

      After the installation and setup everything worked fine but when I installed Intel HD Graphics 3000 the display closed and ever since, whenever I restart my laptop the screen is black.

       

      Remarks:

      1. When I shutdown and then open the laptop everything works fine.
      2. When I restart the laptop the screen is black after windows logo.
      3. If I connect an external screen everything works fine.
      4. If after the restart I press power button to put laptop to sleep and then wake it up after 5 seconds, screen opens and everything works fine.
      5. The problem only occurs with Windows 8.1. I tested with windows 7 and there is no problem.
      6. I installed the latest drivers for hd graphics from your website.
      7. When I disable Intel graphics driver everything works normal but of course graphics are downgraded so that is not really a solution.

       

      I also tried to update BIOS but I did not do it after all because I could not find an update for my motherboard.


      Information:

       

      CPU:
          Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz

      Motherboard:
        Manufacturer: Pegatron Corporation
        Model: A15

      BIOS:
        Brand: American Megatrends Inc.
        Version: 300
        Date: 12/22/2011