Rogger I believe I am having the same issue right out of the box. I power on and get the initial option screen (keyboard layout, time zone, etc.) but the ports don't appear to have power so I can not go theough the set up process. Really hope someone from Intel will read these posts!
What is the exact version of the driver?
I do not know the exact version of the USB 3.0 driver that I installed that caused the USB ports to become non-operative.. However, it was included in this package:
I hope that helps. If I can supply any other information please do not hesitate to ask.
Thank you for your help.
Could it be possible this issue is caused by a Windows* Update or Microsoft* driver?
Take a look: how to re-enable USB ports
"after applying latest windows drivers, the usb stopped working"
Did you install all updates at once? Is it possible to roll back with system restore?
Some of the drivers included in the zip file were the same as the ones I
already had installed. Thus, I only installed the ones that were newer. I
installed them one by one, rebooting after each install. The 3.0 USB
driver was the last Intel driver to be installed. I immediately rebooted.
Upon rebooting I could not use either the mouse or keyboard. At that point
I would have restored to a previous restore point. However, how can you do a
restore if your mouse and keyboard do not function because the USB ports
don't work? Right now I have no way to communicate with the computer. I
tried rebooting in safe mode but that did nothing.
I did not see this issue in my system, what kind of keyboard and mouse are you using?
Is there anything else connected to the USB ports?
I have been on the road. Sorry for not replying immediately.
Entering the BIOS by holding down the power button does not work. The NUC turns on and then off, I never hear the three beeps.
The mouse and keyboard are Amazon's brand. The NUC serves as a headless music server so a basic keyboard and mouse are all that is needed.
My NUC is finally working again. I kept trying to use the power button method to enter BIOS. On the umpteenth try I held down the power button, heard the three beeps, removed my finger and the NUC stayed on. Why it did not work before I do not know. I waited about two minutes with the computer doing nothing and then I got the error message that the computer had detected multiple posts and to press Y if I want to enter the BIOS and N if I wanted to boot normally. At this point my keyboard was working and I pressed Y and got into Visual BIOS. I enabled all six USB ports closed and exited. When the computer booted up it had to update 8 different drivers, one of which was the USB driver. Everything works fine now. I don't think I will be updating any of the BIOS drivers in the near future.
Thank you for your help.
This is gut-wrenching to read.
I'm having fan-noise issues and display issues and even though my NUC is fairly new and I updated the BIOS when I assembled it, I was going to update again just to ensure I had the latest and greatest. Since I've migrated everything to my NUC and it is my primary computer, I can't be knocked out of the water like Rogger was with his NUC being a music server. Joe, if you would please post when Intel has resolved this, I'd appreciate it.
Thanks for addressing this.