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HD 4000 on HP 9470m -- Using Internal Display, one External with DisplayPort, and one Ext with VGA -- VGA monitor supports 1680 x 1050, but Intel Graphics Control Panel only allows 1280 x 1024 -- what can I do?

SAsvi
Beginner
1,238 Views

Thanks for any help!

Montana Hoon

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1 Reply
Silvia_L_Intel1
Employee
364 Views

Hello Montana, thanks for joining the Intel community.

These are some recommendations we can give you in order to find a solution for this behavior.

  1. 1. Make sure you are using the latest graphics driver version available.

http://downloadcenter.intel.com/download/24593/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit Intel® Download Center 64 bit version

http://downloadcenter.intel.com/download/24592/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32-bit Intel® Download Center 32 bit version

  1. 2. Use straight cables, please avoid using any type of adapter or converter in the connection

Make sure you have the latest BIOS version install on your system.

  1. 4. Could you please attach the DX Diag report from your system? (Start -> Run -> dxdiag -> Save All Information).

We always recommend customers to download and install the drivers provided by the system manufacture, since our drivers are generic drivers and sometimes these cannot be installed on other systems or the installation of them could overwrite their customizations and possibly change the functionality of the graphics.

Regards,

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