3 Replies Latest reply on Mar 11, 2015 4:05 PM by jonathan_intel

    intel 7260 AC Bluetooth mic stuck on low quality.

    GenoMan

      So I purchased a some bluetooth headphones (turtlebeach black ops 2 tango) and when I connect the mic it is stuck in low quality mode.

      I have tried updating the drivers but it did nothing.

      I have tried everything I can think of so if someone knows a fix or if I should just get rid of this 7260AC

       

      My wife has a win 8 tablet and when I connect it has dvd quality voice.

        • 1. Re: intel 7260 AC Bluetooth mic stuck on low quality.
          jonathan_intel

          Hello GenoMan,

           

          The quality of the microphone sound may depend on different factors. Some headsets may require additional configuration, or may use Bluetooth® profiles that are not provided with Intel drivers.

           

          Please check the support page for your Turtle Beach Headset, as it may have recommendations about this:

           

          http://support.turtlebeach.com/entry/830517212/

           

          For further assistance, let us the PC model, Operating System, and driver version you are using. Was the adapter installed from factory in the computer? Did you obtain the driver from the PC manufacturer, or Intel's website?

           

          You might want to contact the headset manufacturer support and check if they have additional information about this condition.

          • 2. Re: intel 7260 AC Bluetooth mic stuck on low quality.
            GenoMan

            thank you for the reply! 

             

            I can tell you I have tried it every way. I even switched from win 7 to win 8.1 so i could try those drivers too.

            before i answer your questions I have one more. what is wrong with the range on the Bluetooth..if i do not hold my head 6 inches from my pc i hear popping and the connection cuts out. And that is not an exaggeration...6....inches!

             

            current BT driver 17.1.1411.504

             

            PC manufacturer: Cyber Power

            7260ac came FACTORY installed on a msi z97i ac MOBO

            The current driver i believe I got from msi.. but I have tried the one from intel as well.

            • 3. Re: intel 7260 AC Bluetooth mic stuck on low quality.
              jonathan_intel

              Hello GenoMan,

               

              The signal quality may be affected by different factors, the location of the antennas in the computer, materials used, other devices operating in the 2.4 Ghz band, concurrent use of WiFi and Bluetooth, etc.

               

              Please check in Control Panel - Hardware and Sound - Power Options, then change the plan settings, in the advanced power settings, verify that the Wireless Adapter is set to Maximum Performance.

               

              Also, take into consideration that you should use the most recent drivers for Bluetooth and also for WiFi connectivity, to make sure both drivers interact correctly.

               

              If the issue persists, you might want to check with the PC manufacturer if they have additional recommendations about this topic.