Does this problem occur with earlier Intel(R) driver?
Have you tested computer manufacturer drivers?
Which version of Windows do you have? 32 or 64 bit?
Also, the exact processor model and the graphics controller:
Click the Windows icon, and then right-click Computer .
Select Properties .
Find System Type on the Properties window, and then note the processor model.
>Does this problem occur with earlier Intel(R) driver?
It's a new Wacom Cintiq Companion, I've done the upgrade from win 8 to 8.1 and all the drivers before installing any software. I haven't tested with the former driver.
>Have you tested computer manufacturer drivers?
Well, it's brand new item, and it have the latest Wacom driver..
>Which version of Windows do you have? 32 or 64 bit? Also, the exact processor model and the graphics controller:
The proc is a I7 Ivybridge 3517U runing a Win 8.1 64 bits. Intel HD Graphics 4000
I just updated the driver yesterday (the latest version was published yesterday) and haven't tested yet.
The software crash in very peculiar condition. It's occur only when I import jpeg or images in the soft.
Otherwise, it's runing fine.
Still have the same problem with the latest graphic driver (10.18.10.4061).
The log :
StoryboardPro.exe 10.2.2.9744 546c05e4 ig7icd64.dll 10.18.10.4061 548e650a c0000005 00000000003f77c2 878 01d05726eeeac438 C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 4.1\win64\bin\StoryboardPro.exe C:\WINDOWS\SYSTEM32\ig7icd64.dll 33c371ff-c31a-11e4-be98-681729eacb2f
Any idea ?
I have downloaded the Toon Boom Storyboard Pro version 4.1, it was a trial.
I installed latest Graphics Driver 4061
Run the software and imported images (jpeg) as Scenes and Layers. I did not get the software to crash or same error message.
Would be able to provide further steps that way I could try to replicate same behavior?
Thanks for the information. I will forward it to our engineering team.
Attach the DirectX diagnostic report and the graphics report.
dxdiag: click Start, click Run, type dxdiag in the Open box, and then click OK.
Graphics report: Graphics Drivers — Intel® Graphics Driver Report
I can't do better than the screencast.
Import a jpeg image via the library, than draw with the pencil tool and it'll crash immediatly.
But since, I've updated the driver with the latest version (March 2015 I think) and it seems much more stable.
I'ven't encountered the problem since.
I keep you informed if it happens again.
THx for the follow.
the problem stills occur.
Here is the log
StoryboardPro.exe 10.2.2.9744 546c05e4 ig7icd64.dll 10.18.10.4061 548e650a c0000005 00000000003f77c2 1e60 01d06873cbfe0fb0 C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 4.1\win64\bin\StoryboardPro.exe C:\WINDOWS\SYSTEM32\ig7icd64.dll 17581f1c-d467-11e4-be9f-681729eacb2f
And a screencast
I still have the same problem with the latest driver update :win64_153335
Storyboard Pro close everytime I work with a Jpeg file in background.
The ony method I've found is to hide the layer with the jpeg so I can work.
Here is the latest log file.
StoryboardPro.exe 10.2.2.9744 546c05e4 ig7icd64.dll 10.18.10.4176 550c0501 c0000005 00000000003f95e2 580 01d075b99b8b5946 C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 4.1\win64\bin\StoryboardPro.exe C:\WINDOWS\SYSTEM32\ig7icd64.dll fd9119d5-e1ac-11e4-bea3-681729eacb2f
I've got plenty of them ...
Do you have any idea ? Is it intel driver ? Wacom Driver ? Storyboard PRo ?
PLease let me know.