storyboard Pro vs ig7icd64.dll

[HFran3]

Hello, I've got storyboard Pro 4.1 on Cintiq Companion crashing very often.

I'm on win 8.1 with the latest driver (10.18.10.4061) and get the following message in the logs :

StoryboardPro.exe

10.2.2.9744 546c05e4

ig7icd64.dll

10.18.10.4061 548e650a c0000005 00000000003f77c2 141c 01d052764164805a

C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 4.1\win64\bin\StoryboardPro.exe

C:\WINDOWS\SYSTEM32\ig7icd64.dll

87ca6b88-be69-11e4-be96-681729eacb2f

Yes I've contacted Toonboom (Storyboard Pro editor) who talked about a driver issue.

What can I do ?

ManyTHx

[Allan_J_Intel1]

Does this problem occur with earlier Intel(R) driver?

Have you tested computer manufacturer drivers?

Which version of Windows do you have? 32 or 64 bit?

Also, the exact processor model and the graphics controller:

http://www.intel.com/support/graphics/sb/CS-009482.htm Graphics Drivers — How to Identify Your Intel® Graphics Controller

Click the Windows icon, and then right-click Computer .

Select Properties .

Find System Type on the Properties window, and then note the processor model.

Allan.

[HFran3]

Hi Allan,

>Does this problem occur with earlier Intel(R) driver?

It's a new Wacom Cintiq Companion, I've done the upgrade from win 8 to 8.1 and all the drivers before installing any software. I haven't tested with the former driver.

>Have you tested computer manufacturer drivers?

Well, it's brand new item, and it have the latest Wacom driver..

>Which version of Windows do you have? 32 or 64 bit? Also, the exact processor model and the graphics controller:

The proc is a I7 Ivybridge 3517U runing a Win 8.1 64 bits. Intel HD Graphics 4000

I just updated the driver yesterday (the latest version was published yesterday) and haven't tested yet.

The software crash in very peculiar condition. It's occur only when I import jpeg or images in the soft.

Otherwise, it's runing fine.

Thx

[HFran3]

Still have the same problem with the latest graphic driver (10.18.10.4061).

The log :

StoryboardPro.exe10.2.2.9744546c05e4ig7icd64.dll10.18.10.4061548e650ac000000500000000003f77c287801d05726eeeac438C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 4.1\win64\bin\StoryboardPro.exeC:\WINDOWS\SYSTEM32\ig7icd64.dll33c371ff-c31a-11e4-be98-681729eacb2f

Any idea ?

[Allan_J_Intel1]

Thanks for the information. I am testing the software and I will let you know my findings as soon as possible.

Allan.

[Allan_J_Intel1]

I have downloaded the Toon Boom Storyboard Pro version 4.1, it was a trial.

I installed latest Graphics Driver 4061

Run the software and imported images (jpeg) as Scenes and Layers. I did not get the software to crash or same error message.

Would be able to provide further steps that way I could try to replicate same behavior?

Allan.

[HFran3]

It works till you starts to draw.Then it will crash.Import the img file in the drawing areas through the library, than draw on another layer.It crashes everytime on my wacom, except if I Save every two or tree action.

I'll try to make a screenmovie today.

[HFran3]

Here is the screencast

https://www.youtube.com/watch?v=FRI2WE9FUus&feature=youtu.be https://www.youtube.com/watch?v=FRI2WE9FUus&feature=youtu.be

Hope it will help.

[Allan_J_Intel1]

Thanks for the information. I will forward it to our engineering team.

Attach the DirectX diagnostic report and the graphics report.

dxdiag: click Start, click Run, type dxdiag in the Open box, and then click OK.

Graphics report: http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics Drivers — Intel® Graphics Driver Report

Allan.

[Allan_J_Intel1]

Would be able to provide detailed step by step on how you are using the draw option to reproduce the issue?

Thanks

Allan.

[HFran3]

HI,

I can't do better than the screencast.

https://www.youtube.com/watch?v=FRI2WE9FUus&feature=youtu.be https://www.youtube.com/watch?v=FRI2WE9FUus&feature=youtu.be

Import a jpeg image via the library, than draw with the pencil tool and it'll crash immediatly.

But since, I've updated the driver with the latest version (March 2015 I think) and it seems much more stable.

I'ven't encountered the problem since.

I keep you informed if it happens again.

THx for the follow.

[Allan_J_Intel1]

Thanks for the update, let me know if you still have problems with latest graphics drivers.

Allan.

[HFran3]

Hi Allan,

the problem stills occur.

Damn !

Here is the log

Thx

StoryboardPro.exe10.2.2.9744546c05e4ig7icd64.dll10.18.10.4061548e650ac000000500000000003f77c21e6001d06873cbfe0fb0C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 4.1\win64\bin\StoryboardPro.exeC:\WINDOWS\SYSTEM32\ig7icd64.dll17581f1c-d467-11e4-be9f-681729eacb2f

And a screencast

[Allan_J_Intel1]

Thank you for the information. I will forward it to our engineering team.

Allan.

[HFran3]

Hi Allan,

I still have the same problem with the latest driver update :win64_153335

Storyboard Pro close everytime I work with a Jpeg file in background.

The ony method I've found is to hide the layer with the jpeg so I can work.

Here is the latest log file.

StoryboardPro.exe10.2.2.9744546c05e4ig7icd64.dll10.18.10.4176550c0501c000000500000000003f95e258001d075b99b8b5946C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 4.1\win64\bin\StoryboardPro.exeC:\WINDOWS\SYSTEM32\ig7icd64.dllfd9119d5-e1ac-11e4-bea3-681729eacb2f

I've got plenty of them ...

Do you have any idea ? Is it intel driver ? Wacom Driver ? Storyboard PRo ?

PLease let me know.

Regards

[Allan_J_Intel1]

I have forwarded this information to our engineering department, I am waiting for their feedback.

Allan.

[ROBERT_U_Intel]

@ bentox

Do you have a sample project file we could use to reproduce the issue?

Does the issue occur in all playback resolutions for the project or just a specific resolution?

Do you have the latest QuickTime and Acrobat installed?

Thanks

Robert

[HFran3]

Hello Robert

yes I can send you a file I used today and bugged Stoyboard Pro. By Wetransfer ?

I work on a Wacom Companion

A Windows 8.1 tablet with a 13.3-inch full HD display and Wacom's signature touchscreen/stylus combo with 2048 levels of pressure sensitivity. Inside is an Intel Core i7 processor, 8GB of RAM, and an Intel HD Graphics 4000 graphics processor. The screens are all 13.3 inches across, use 1,920 x 1,200 pixel 'Full HD' resolution.

It occur when I load a jpeg file in a layer and begin to draw in another lawer.

I will upgrade QT and Acrobat if needed.

Regards

[ROBERT_U_Intel]

If you could attch the sample to this thread that would be great.

Thanks

Robert

[HFran3]

Hi,

I've got a sample ready. I've stripped it down but it's still heavy (55 mb).

And I don't know how to attach it to this thread.

SO I put it on my dropbox : https://dl.dropboxusercontent.com/u/7454384/23_7D_ItTakesTwo_Bug.sbbkp https://dl.dropboxusercontent.com/u/7454384/23_7D_ItTakesTwo_Bug.sbbkp

Hope you can get it.

It have been tested and yes it's bugged, with the log file of the crash.

StoryboardPro.exe10.2.2.9744546c05e4ig7icd64.dll10.18.10.4176550c0501c000000500000000003f95e2149c01d076ac9c319459C:\Program Files (x86)\Toon Boom Animation\Toon Boom Storyboard Pro 4.1\win64\bin\StoryboardPro.exeC:\WINDOWS\SYSTEM32\ig7icd64.dll4908afae-e2a3-11e4-bea5-681729eacb2f

Regards

[ROBERT_U_Intel]

@ bentox

I downloaded the sample and managed to load it in SBP however, the video on how to reproduce the issue is moving very fast and it is impossible for a non SBP user (me) to figure out the steps you are using to create the issue. Could you please post step by step instructions on reproducing the issue?

Thanks

Robert