4 Replies Latest reply on Feb 27, 2015 6:10 AM by lamping.ap

    iaStor Event 9 - RAID 82801GR/GH

    lamping.ap

      Had one hard drive fail. It was a Seagate ST3250310AS. I replaced both old discs with Seagate ST3250310CS discs. Now, I get iaStor timeout errors in Win 2003 (event 9) right after the SQL server does a database backup (~20GB). Sometimes the PC locks up upon completion of the backup. Do I have bad discs? Do I need to upgrade software/driver for the controller? Below is the error event and the report from the Intel Matrix Storage Console. Thanks.

       

      ERROR (follows the backup every time)

      ------------

      Event Type:Information
      Event Source:SQLISPackage
      Event Category:None
      Event ID:12288
      Date:2/18/2015
      Time:4:00:05 AM
      User:NT AUTHORITY\SYSTEM
      Computer:DATABASESERVER

      Description:

      Package "Backup to Local Drive - Daily Mon-Sat" started.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

      --------------------------------------------------------

      Event Type:Information
      Event Source:MSSQLSERVER
      Event Category:(6)
      Event ID:18264
      Date:2/18/2015
      Time:4:14:17 AM
      User:NT AUTHORITY\SYSTEM
      Computer:DATABASESERVER

      Description:

      Database backed up. Database: SODatabase, creation date(time): 2009/02/19(14:30:51), pages dumped: 2519707, first LSN: 2061251:197:132, last LSN: 2061251:478:1, number of dump devices: 1, device information: (FILE=1, TYPE=DISK: {'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Backup\SODatabase\SODatabase_backup_201502180400.bak'}). This is an informational message only. No user action is required.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

      Data:

      0000: 58 47 00 00 0a 00 00 00   XG......

      0008: 0f 00 00 00 44 00 41 00   ....D.A.

      0010: 54 00 41 00 42 00 41 00   T.A.B.A.

      0018: 53 00 45 00 53 00 45 00   S.E.S.E.

      0020: 52 00 56 00 45 00 52 00   R.V.E.R.

      0028: 00 00 07 00 00 00 6d 00   ......m.

      0030: 61 00 73 00 74 00 65 00   a.s.t.e.

      0038: 72 00 00 00               r... 

      ------------------------------------------------------

      Event Type:Error
      Event Source:iaStor
      Event Category:None
      Event ID:9
      Date:2/18/2015
      Time:4:17:57 AM
      User:N/A
      Computer:DATABASESERVER

      Description:

      The device, \Device\Ide\iaStor0, did not respond within the timeout period.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

      Data:

      0000: 0f 00 05 00 01 00 6a 00   ......j.

      0008: 00 00 00 00 09 00 04 c0   .......À

      0010: 01 00 00 00 00 00 00 00   ........

      0018: 00 00 00 00 00 00 00 00   ........

      0020: 00 00 00 00 00 00 00 00   ........

      0028: 00 00 00 00 02            .....

       

      REPORT

      -------------

      System Information

       

      Kit Installed: 6.2.1.1002

      Kit Install History: 6.2.1.1002

      Shell Version: 6.2.1.1002

       

      OS Name: Microsoft(R) Windows(R) Server 2003 for Small Business Server

      OS Version: 5.2.3790 Service Pack 2 Build 3790

      System Name: DATABASESERVER

      System Manufacturer: Intel

      System Model: S3000AH

      Processor: Intel(R) Core(TM)2 CPU          6320  @ 1.86GHz

      BIOS Version/Date: Intel Corporation S3000.86B.02.00.0044.071120071047, 07/11/2007

       

      Language: ENU

       

      Intel(R) RAID Technology

       

      Intel RAID Controller: Intel(R) 82801GR/GH SATA RAID Controller

      Number of Serial ATA ports: 4

       

      RAID Option ROM Version: 5.6.2.1002

      Driver Version: 6.2.1.1002

      RAID Plug-In Version: 6.2.1.1002

      Language Resource Version of the RAID Plug-In: 6.2.1.1002

      Create Volume Wizard Version: 6.2.1.1002

      Language Resource Version of the Create Volume Wizard: 6.2.1.1002

      Create Volume from Existing Hard Drive Wizard Version: 6.2.1.1002

      Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 6.2.1.1002

      Modify Volume Wizard Version: 6.2.1.1002

      Language Resource Version of the Modify Volume Wizard: 6.2.1.1002

      Delete Volume Wizard Version: 6.2.1.1002

      Language Resource Version of the Delete Volume Wizard: 6.2.1.1002

      ISDI Library Version: 6.2.1.1002

      Event Monitor User Notification Tool Version: 6.2.1.1005

      Language Resource Version of the Event Monitor User Notification Tool: 6.2.1.1005

      Event Monitor Version: 6.2.1.1005

       

      Array_0000

      Status: No active migration(s)

      Hard Drive Write Cache Enabled: Yes

      Size: 465.7 GB

      Free Space: 0 GB

      Number of Hard Drives: 2

      Hard Drive Member 1: ST3250310CS

      Hard Drive Member 2: ST3250310CS

      Number of Volumes: 1

      Volume Member 1: Array0

       

      Array0

      Status: Normal

      System Volume: Yes

      Volume Write-Back Cache Enabled: No

      RAID Level: RAID 1 (mirroring)

      Size: 232.8 GB

      Number of Hard Drives: 2

      Hard Drive Member 1: ST3250310CS

      Hard Drive Member 2: ST3250310CS

      Parent Array: Array_0000

       

      Hard Drive 0

      Usage: Array member

      Status: Normal

      Device Port: 0

      Device Port Location: Internal

      Current Serial ATA Transfer Mode: Generation 2

      Model: ST3250310CS

      Serial Number: 6RYM1R5C

      Firmware: 3.ACD

      Native Command Queuing Support: Yes

      Hard Drive Write Cache Enabled: Yes

      Size: 232.8 GB

      Number of Volumes: 1

      Volume Member 1: Array0

      Parent Array: Array_0000

       

      Hard Drive 1

      Usage: Array member

      Status: Normal

      Device Port: 1

      Device Port Location: Internal

      Current Serial ATA Transfer Mode: Generation 2

      Model: ST3250310CS

      Serial Number: 6RYMJA04

      Firmware: 3.ACD

      Native Command Queuing Support: Yes

      Hard Drive Write Cache Enabled: Yes

      Size: 232.8 GB

      Number of Volumes: 1

      Volume Member 1: Array0

      Parent Array: Array_0000

       

      Unused Port 0

      Device Port: 2

      Device Port Location: Internal

       

      Unused Port 1

      Device Port: 3

      Device Port Location: Internal

       

      Message was edited by: Anthony Lamping - Reason: Typos

        • 1. Re: iaStor Event 9 - RAID 82801GR/GH
          Dan_Intel

          Hi,

          According to the report you sent us the drives are working fine. As a recommendation, please make sure you have the latest BIOS and latest ESRT2 driver from our download center.

          • 2. Re: iaStor Event 9 - RAID 82801GR/GH
            lamping.ap

            While I was waiting for a reply yesterday, I found a few articles about issues with LPM and Intel's controllers. Following that discovery I added some keys to the registry (see "REGISTRY FIX" below). Last night, the backup ran again. I just took a look at the Event Viewer and the errors are gone.


            I know my drivers and BIOS are definitely out of date. The server machine rarely gets touched as its purpose is to run a database for Microsoft Dynamic RMS for a 24/7 convenience store. I find it odd that this issue presented itself in the first place, as the replacement drives are almost identical to the old ones. I will check back tomorrow and verify that errors are gone. If they come back, I will follow the advise in the previous reply.

             

            REGISTRY FIX

            ----------------------

            Windows Registry Editor Version 5.00

            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port0]

            "LPM"=dword:00000000

            "LPMDSTATE"=dword:00000000

            "DIPM"=dword:00000000

             

            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port1]

            "LPM"=dword:00000000

            "LPMDSTATE"=dword:00000000

            "DIPM"=dword:00000000

             

            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port2]

            "LPM"=dword:00000000

            "LPMDSTATE"=dword:00000000

            "DIPM"=dword:00000000

             

            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port3]

            "LPM"=dword:00000000

            "LPMDSTATE"=dword:00000000

            "DIPM"=dword:00000000

            • 3. Re: iaStor Event 9 - RAID 82801GR/GH
              Dan_Intel

              Thanks for the feedback and keep in mind the recommendations given before.

              • 4. Re: iaStor Event 9 - RAID 82801GR/GH
                lamping.ap

                Another day has passed, and still error free. Thanks for looking Dan. I'm going to mark this as answered but I will also provide links to the software updates that are recommended.

                 

                Intel® Matrix Storage RAID Driver for Windows

                http://downloadcenter.intel.com/download/12528/Intel-Matrix-Storage-RAID

                 

                Intel® Server Board S3000AH BIOS Update Package

                http://downloadcenter.intel.com/download/19157/S3000AH-BIOS-Update-Package