Additional info: The Logitech adapter can be ruled out as source of problem. It works fine when we connect our smart phones to it.
I used the pre-installed version when reinstalling windows ( via F9)
- Are you using the same adapter that came with your laptop? Yes
- Are you using the OEM (Original Equipment Manufacturer) driver or Intel's? Not sure, but it should be same as original, only updated (possibly) I can find out, if you could direct me where to check
- Check if disabling wireless while you are connected to your Bluetooth* device makes any difference. No, it doesn`t
It doesn`t seem that Asus can provide much help, their only suggestion is to reinstall drivers or reinstall OS, both of which I have already tried unsuccessfully.
Have checked other posts, among other this:Intel Bluetooth service view has stopped working - Intel 6230 ProSet
and maybe the solution is more related to this. I have checked C:/Program files(x86)/intel/bluetooth and the files
Bluetooth Device Monitor
Bluetooth Media Service
Bluetooth OBEX Service
are all there, so I couldn`t get "strongerthanall"s solution working. However, I see that all the files in the folder have various, older dates, some from last year. Strange, because I reinstalled OS and reinstalled all Intel drivers recently? Would it perhaps help to delete the Bluetooth driver, and delete this folder, and then try to reinstall?
In this case, we recommend that you uninstall the Bluetooth software from Control Panel >>> Programs and Features, locate the Bluetooth driver and uninstall it, and then, go to device manager and uninstall the Bluetooth radio adapter. Here are the step by step:
1 - Download the Bluetooth drivers from our support page: Intel® Download Center
2 - Once you have downloaded the drivers according to your OS, you go to Control Panel >>> Programs and Features, locate the Bluetooth driver and uninstall it.
3 - Then, go to Device Manager and uninstall the Bluetooth* radio adapter.
4 - Proceed to installing the Bluetooth drivers according to your OS.
There are two Bluetooth radio adapters, generic and Microsoft (see above). Should I uninstall both?
Should i both uninstall Bluetooth patch 17.1.1411 and Bluetooth proset wireless 3.0 ....? ( not visible on print above, but I have installed it subsequently)
I have been through this before, so the more specific info, the better, thanks.
I have now tried installing everything, as I have before, and installed the latest drivers again. Still no reaction, when clicking "listen to music". Have also connected another BT device, same thing happens. Can you please get back to me specifically on what I am writing 4 days ago, about the files in the program folder?
Please confirm if you were able to do the clean install of the drivers as recommended before. This way you will remove any old files from your system and install the necessary files for the operation of the Bluetooth adapter.
During the process you should have Uninstalled Intel® PROSet/Wireless Software for Bluetooth® technology (the patch first, and if the other version 3.x remained, then uninstall it also).
Then, from Device Manager - Bluetooth radios, uninstall the "generic Bluetooth adapter", if possible, mark the box to "delete the driver software for this device".
After that, you should be able to install the Intel® PROSet/Wireless Software for Bluetooth® technology for Windows 7*, version 17.1.1411.01, that can be downloaded in the following link:
We cannot refer to the additional file mentioned in the other forum, as it is not provided by Intel. If it is not part of the Intel software, you should contact the software provider for more information about it.
About the date shown for the files, please consider that installation files normally show the date in which there were created or modified, not the date they were copied to your computer.
Hi Jonathan, thanks so much for coming back to me. I haven`t seen the replies before now for some reason.
I have now installed a new disk and will try what you have recommended here. However, I want to update all my Intel drivers, and I am afraid to mess up something.
My experience is that the update driver utility is no good, so I want to (have to) download/install manually. I am a bit disappointed that you have no automatic update service which works, but that`s a reality I have to deal with.
Could you please provide a complete procedure for updating drivers? I have had so muct trouble, so I would reeeeeeally appreciate that. I mean, the recommended order, and the steps i should follow, for installing uinstalling etc of:
- HD graphics 3000 driver
- Chipset driver (6 series/c200series
- Wireless driver
- And whatever else.
Here are my total specs gathered fromIntel System Identification Utility Reference Number: 0306 5649
Date Created: Tuesday, June 16, 2015 12:56:31 PM
GRAPHICS INFORMATION Graphics Product  Intel®HDGraphics3000 Graphics Driver Version 22.214.171.12401 3D Acceleration Yes Hardware Transform & Lighting Support Yes Video Memory 1.7 GB Vertex Shader Support 4.1 Pixel Shader Support 4.1 Microsoft DirectX* Version 11.0 Current Graphics Resolution 1366x768 Current Color Depth 32 Bits Per Pixel MOTHERBOARD INFORMATION Manufacturer not detected Model K53E AA Number not detected BIOS Vendor American Megatrends Inc. BIOS Version American Megatrends Inc. K53E.217 BIOS Release Date 10/25/11 System Memory 8.0 GB Sound Card Realtek High Definition Audio PROCESSOR INFORMATION Manufacturer Intel Model Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz Intel Processor analysis tools Intel Processor analysis tools CPU Speed 2.2 GHz Link to Processor Specification Link to Processor Specification CPU Revision 23 CPU Type 00 CPU Family 06 CPU Model 2A CPU Stepping 7 WIRED NETWORKING INFORMATION Wired Networking Product Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) Driver Version 126.96.36.199 Hardware IDs PCI\VEN_1969&DEV_1083&SUBSYS_18511043&REV_C0 WIRELESS NETWORKING INFORMATION Wireless Networking Product Intel(R) Centrino(R) Wireless-N 1030 Driver Version 188.8.131.52 Hardware IDs *ISATAP
The first source to obtain drivers for your PC should be the Computer Manufacturer Support, the OEM may have added customizations to the components that require customized drivers. We advise you to check the Asus K53E Support for more information and to obtain drivers.
The drivers from Intel are generic versions and should be used as second option. If you plan to use the Intel drivers, please try the Intel® Driver Update Utility. It should work fine in most systems, if you encounter any issues, you can try updating the drivers one by one.
To do a manual install, you can look for individual drivers in the Intel® Download Center.
Hi, thanks for the quick reply, although I have to admit it was less specific than I hoped for.
The newest drivers on the Asus support site are all over 3 years old. The driver update utility obviously has problems (or only for my computer?). When I run it, it finds, Wireless, bluetooth, and Chipset drivers,
Upon installing chipset, it confirms completion, but the utility states "failed", and there is no sight of the driver that should have been installed. The bluetooth driver however installs, but the Utiltiy also here states "failed". The Wireless driver cannot be installed before uninstalling previous version. However, in the process, one also needs to uninstall bluetooth proset, and manually delete files in several folders, which is not explained anywhere. These issues are the reason that I am asking you for a detailed procedure for updating drivers.
I will now try again, but if you have any further tips, it would be highly appreciated.
Have done everything by the numbers now, and still the same problem with Bluetooth. Extremely vexing. So if anyone has any bright ideas I`m all ears...
The actions required to do a clean install of drivers may vary, here is a summary of the actions this may involve for each component:
- Download the driver from the OEM as first option, or the generic driver from Intel® Download Center.
- Uninstall any driver related software from Control Panel - Programs, discarding changes or application data if the option is given.
- In Control Panel, Device Manager, right click on the Device and Uninstall it. Marking the option to "Delete the driver software for this device".
- Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the device shows as Unknown Device.
- Install the new driver.
Our focus in on WiFi and Bluetooth* functionality, installation of other components would be better handled in a different forum. Considering this, here are the instructions to do this for the WiFi and Bluetooth drivers:
- Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".
- Also in Control Panel - Programs, uninstall Intel® PROSet/Wireless Software for Bluetooth® technology (the patch first, and if another version remained, then uninstall it as well).
- In Control Panel, Device Manager, Network Adapters, right click on the Intel® Centrino® Wireless-N 1030 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".
- Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.
- Also in Device Manager, under Bluetooth Radios, Uninstall the Intel® Centrino® Wireless Bluetooth®, also selecting the option to "Delete the driver software for this device".
- Reboot or scan for hardware changes, then uninstall and delete any older driver versions as you did for the Wireless adapter.
- Install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation, you can customize the installation and install all the 3 driver components.
- Install the Intel® PROSet/Wireless Software for Bluetooth® technology downloaded before.
Here are some additional download links you requested: