I have noticed in the past that these two processes will increase their memory usage during time. I would need to check how much memory consumes after all.
How long does it take for these two processes to reach 2GB of usage?
Thank you for your reply David,
As far as I can say now, these processes grow in this manner:
platform_handler.exe aprox 2 MB/min,
policyservice.exe aprox 1 MB/min,
I restarted IASC service and processes one hour ago, so I can give you more accurate numbers later.
Thank you for the update. Could you please confirm if there is a 3rd process doing the same? It might be listed as “CGI /FastCGI”.
After 24 hours, I can confirm this grow rates:
platform_handler.exe 2.1 MB/minute
policyservice.exe 1.2 MB/minute.
It`s quite constant up to 2 GB of memory (private working set). Now I have only one platform_handler instance, I do not know why there were 3 instances last time.
And there is php-cgi.exe process named as "CGI /FastCGI", but with only small memory footprint - about 5 MB.
Here is screenshot 24hours after restart:
I am still investigating to see if there is a workaround for this. I will post again as soon as I have an update.
Hello, any update?
This issue has been escalated to the appropriate product support engineer for further investigation. Due to the nature of this escalation, we do not expect an immediate resolution. We apologize for this inconvenience and encourage the community to keep sharing any findings and comments that may lead to a workaround.