5 Replies Latest reply on Apr 2, 2015 12:42 AM by CodeMonk

    Intel Rapid Storage Technology problems and DVD disappearing

    CodeMonk

      Sorry if this is a repost.

      Thought I posted it but nothing showed up.

      Sorry if Its delayed but I must have missed that little bit in the TOC if it said that new posts are delayed.

       

       

      Windows 7 Home Premium, 64 bit

      Gateway Laptop NV55C (I would upgrade ut currently not working so a major hardware upgrade is gonna have to wait

      I've got the latest SATA AHCI Driver for my system according to Gateway.

      As for the latest Intel RST software/drivers, I have version 9.6.2.1001 on the IAStorDataMgrSvc.exe file, which is the same version as the SATA drivers I found on the Gateway site.

       

      Lately, the last few weeks, I have been having problem with my DVD drive disappearing.

      In the Intel RST app, its shows my HD on Internal Port 0; and Internal Port 1 as empty.

      I've only just checked this status after my DVD disappeared.

      I'm guessing that my DVD is on Port 1 because I get a dialog popping up saying something about Port 1 being removed. Then my DVD drive is gone.

       

      Intel_RST_Popup_001.gif

       

      If I reboot, it comes back.

      And it may stay for 5 minutes or 5 days (or more), then the DVD just disappears with the Intel RST popup.

      It lasted 1 hour 12 minutes this time.

      Last time, it lasted about 5 minutes.

       

      I may not be doing anything particular, youtube, working (EagleCad and other Circuit board and schematic design software, and related utilities), general web browsing. Nothing special and nothing I haven't been doing for years.

       

      I do Windows updates on a fairly regular basis (At least once every 2 week if not once a week)

      This does kind of have me wondering if a recent Windows update broke something.

      It would not be the first time I have seen that happen.

       

       

      And as a side note, although its been 7+ years, I used to work in IT repairing pretty much everything, so I'm comfortable getting waist deep into the guts of anything computer related if need be.

       

       

      System Report

       

      System Information

      OS name: Microsoft Windows 7 Home Premium

      OS version: 6.1.7601 Service Pack 1 7601

      System name: ROB-PC

      System manufacturer: Gateway

      System model: NV55C

      Processor: GenuineIntel Intel64 Family 6 Model 37 Stepping 5 1.999 GHz

      BIOS: InsydeH2O Version V1.05, ACRSYS - 1

       

      Intel® Rapid Storage Technology

      Kit installed: 9.6.2.1001

      User interface version: 9.6.2.1001

      Language: English (United States)

      Intel AHCI controller: Intel(R) 5 Series 4 Port SATA AHCI Controller

      Number of SATA ports: 2

      Driver version: 9.6.2.1001

      ISDI version: 9.6.2.1001

       

      Device Information

      Disk on port 0

      Port location: Internal

      Status: Normal

      Size: 305 GB

      Serial number: 58NSC2HCT

      Model: TOSHIBA MK3252GSX

      Firmware: LV010M

      System disk: Yes

      Password protected: No

      Disk data cache: Enabled

      Native command queuing: Yes

      SATA transfer mode: Generation 1

      Physical sector size: 512 Bytes

      Logical sector size: 512 Bytes

       

      Empty port

      Port: 1

      Port location: Internal

       

       

       

      After a reboot, Port 1 shows this:

      Disk on port 1

      Port location: Internal

      Status: Normal

      Size: 0 GB

      Serial number: UK71 857857

      Model: MATSHITADVD-RAM UJ890AS

      Firmware: 1.00

      System disk: No

      Password protected: No

      Disk data cache: Disabled

      Native command queuing: No

      SATA transfer mode: Generation 1

      Physical sector size: 0 Bytes

      Logical sector size: 0 Bytes