1 Reply Latest reply on Feb 19, 2015 2:46 AM by martin.lloyd

    Problem while provisioning in a new OOB Structure

    TKremer

      Hello,
      I tried to build a OOB Structure in our productive Site. After getting it to work in the Test-Center I copied the configuration and steps I did before.

      We use a VeriSign Certificate with Intel SCS 9.1.2 and the SCCM Add-On for SCCM 2012 R2.

      The first Client i tried to Provision is a Fujitsu-Siemens Esprimo Q920 with activated AMT-Features. The Firmware is the latest available.


      When i start a provisioning attempt the Log gives me the following error.

       

       

       

      2015-02-19 09:16:11: Thread:5652(ERROR) : ACU Configurator, Category: Exit Source: Src\ActivatorMain.cpp : wmain Line: 1254: ***********Exit with code 75. Details: Failed to complete remote configuration of this Intel(R) AMT device. Initial connection to the Intel(R) AMT device failed.  Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

       

      In the RCS Log I get the following:

       

       

      2015-02-19 09:15:00: Thread:5416(DETAIL) : Clientname.ourdomain.de, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 119: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:15:10: Thread:5416(DETAIL) : Clientname.ourdomain.de, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 119: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:15:20: Thread:5416(DETAIL) : The.Client.IP, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 119: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:15:30: Thread:5416(DETAIL) : The.Client.IP, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 119: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:15:30: Thread:5416(ERROR) : Clientname.ourdomain.de, Category: AMT Interface error Source: vProConfigurationInternal.cpp : vProConfigurationNamespace::vProConfigurationInternal::TestConnection Line: 997: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target. , error in discover 0xc000521c

      2015-02-19 09:15:31: Thread:5416(DETAIL) : Clientname.ourdomain.de, Category: TestAllConnections params Source: vProConfigurationInternal.cpp : vProConfigurationNamespace::vProConfigurationInternal::TestAllConnections Line: 549: Connection data - Connection type: TLS-PKI, FQDN: Clientname.ourdomain.de, IP: The.Client.IP, UserName: admin

      2015-02-19 09:15:31: Thread:5416(DETAIL) : Clientname.ourdomain.de, Category: Test Connection Source: vProConfigurationInternal.cpp : vProConfigurationNamespace::vProConfigurationInternal::TestConnection Line: 797:

      2015-02-19 09:15:31: Thread:5416(DETAIL) : Clientname.ourdomain.de, Category: DiscoverAMTConnectionMode Source: vProConfigurationInternal.cpp : vProConfigurationNamespace::vProConfigurationInternal::TestConnection Line: 889: Connection Info-AGGANSMS08.justiz.niedersachsen.de admin PKI: e47112ee34a77e4dff4a3295458c52119f7c4a72

      2015-02-19 09:15:41: Thread:5416(DETAIL) : Clientname.ourdomain.de, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 119: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:15:51: Thread:5416(DETAIL) : Clientname.ourdomain.de, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 119: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:16:01: Thread:5416(DETAIL) : The.Client.IP, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 119: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:16:11: Thread:5416(DETAIL) : The.Client.IP, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 119: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:16:11: Thread:5416(ERROR) : Clientname.ourdomain.de, Category: AMT Interface error Source: vProConfigurationInternal.cpp : vProConfigurationNamespace::vProConfigurationInternal::TestConnection Line: 997: Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target. , error in discover 0xc000521c

      2015-02-19 09:16:11: Thread:5416(ERROR) : 4F7AD5CC-E533-4545-946D-4720CFD3D770, Category: Operation Error Source: Src\ConfigThread.cpp : ConfigThread::runConfigure Line: 190: Initial connection to the Intel(R) AMT device failed. Initial connection to the Intel(R) AMT device failed.  Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:16:11: Thread:5416(ERROR) : 4F7AD5CC-E533-4545-946D-4720CFD3D770, Category: Operation Error Source: Src\ConfigThread.cpp : ConfigThread::runConfigure Line: 654: Initial connection to the Intel(R) AMT device failed.  Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.

      2015-02-19 09:16:11: Thread:5416(DETAIL) : RCS Server , Category: End function: Status Source: Src\Activator_Impl.cpp : RCS_ActivatorService_WMIProviderImpl::SetupConfigureAMT Line: 878: 0xc00007d2

      2015-02-19 09:16:11: Thread:5416(ERROR) : 4F7AD5CC-E533-4545-946D-4720CFD3D770, Category: ConfigAMT request failed.  Source: Src\Activator_Impl.cpp : RCS_ActivatorService_WMIProviderImpl::handleStatusAfterRun Line: 221: Initial connection to the Intel(R) AMT device failed.   (0xc00007d2).

      2015-02-19 09:16:11: Thread:5416(DETAIL) : RCS Server , Category:  Source: vProDataAccessorDB.cpp : AMTRepositoryNameSpace::vProDataAccessorDB::GetAmtByUuid Line: 260: Begin GetAmtByUuid AMTSystem

      2015-02-19 09:16:11: Thread:5416(DETAIL) : RCS Server , Category:  Source: vProDataAccessorDB.cpp : AMTRepositoryNameSpace::vProDataAccessorDB::GetAmtByUuid Line: 236: Begin GetAmtByUuid DBAmt

      2015-02-19 09:16:11: Thread:5416(DETAIL) : RCS Server , Category:  Source: vProDataAccessorDB.cpp : AMTRepositoryNameSpace::vProDataAccessorDB::UpdateAmt Line: 340: Begin UpdateAmt

      2015-02-19 09:16:11: Thread:5416(DETAIL) : RCS Server , Category:  Source: vProDataAccessorDB.cpp : AMTRepositoryNameSpace::vProDataAccessorDB::UpdateAmt Line: 345: End UpdateAmt

      2015-02-19 09:16:11: Thread:5416(DETAIL) : RCS Server , Category: Finish Configuration; (ERROR) AMT details: UUID: 4F7AD5CC-E533-4545-946D-4720CFD3D770, FQDN: Clientname.ourdomain.de, IP: The.Client.IP. Return code: 0xc00007d2 . Details: Initial connection to the Intel(R) AMT device failed.  Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.  Source: Src\RCSServer.cpp : CServiceModule::Log Line: 1270:

      2015-02-19 09:16:11: Thread:5416(ERROR) : WMI Protocol, Category: ConfigAMT Source: C:\TeamCity\BuildAgent\work\5f8e22057159680a\Components\RCSServer\MethodCallData.h : SCS_WMI::WMICallDetails::SendErrorReport Line: 93: Finished operation with Error.   (0xc0001c89).

       

      The connection between Server and Client exists and works fine. Firewall Rules allow communication on 16993 and 16995. The RCD Server has IIS installed and configured with a PKI Certificate for HTTPS-Communication. Everything seems normal but I can't find the CIM_SoftwareIdentity Class via WMI-Explorer on the client so the GetAMTVersion can't work.

      Is there a way around this problem? How do i get the mentioned class?

      The latest Intel Management Engine Components are installed on the client. The AMT Discovery Task has run and the AMT Hardware-Classes exist.

       

      Thank's for your Time.

       

      Thomas