2 Replies Latest reply on Feb 13, 2015 3:29 PM by ceztko

    BSOD wtih Wireless-AC 3160 on Win 8.1 64Bit and PROSet 17.13.11.5

    ceztko

      I'm experiencing an highly reproducible fatal system error (BSOD) while streaming videos on Windows 8.1 with Wi-Fi. It happened to me 3 different times trying to watch the same video[2]. The crash is frequently marked as KERNEL_SECURITY_CHECK_FAILURE.

       

      I enabled Driver Verifier and enabled following options for all non-Microsoft drivers. This produced a crash of type SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION, with module Netwbw02.sys (PROSet driver) marked as the cause of the crash in the StackTrace below.


      The full dump with analysis can be found at [1]. Windbg analysis is at [3]. Also opened a ticket at ServiceRequest.

       

      ------------------------------------------------------------------

      nt!KeBugCheckEx

      nt!MiCheckSpecialPoolSlop+0x8a

      nt!MmFreeSpecialPool+0x14c

      nt!ExFreePool+0x1b6

      VerifierExt!ExFreePoolWithTag_wrapper+0x10

      nt!VerifierExFreePoolWithTag+0x44

      ndis!NdisFreeNetBufferList+0x114

      ndis!ndisMSendNetBufferListsCompleteToNdisPackets+0x82

      ndis!ndisMSendCompleteNetBufferListsInternal+0x140

      ndis!NdisMSendNetBufferListsComplete+0x4f1

      ndis!ndisVerifierNdisMSendNetBufferListsComplete+0x21

      Netwbw02+0x1b13b1

      Netwbw02+0x22372

      [...]

       

      STACK_COMMAND:  kb

       

      FOLLOWUP_IP:

      Netwbw02+1b13b1

      fffff801`01e683b1 eb1c            jmp     Netwbw02+0x1b13cf (fffff801`01e683cf)

       

      SYMBOL_STACK_INDEX:  b

       

      SYMBOL_NAME:  Netwbw02+1b13b1

       

      FOLLOWUP_NAME:  MachineOwner

       

      MODULE_NAME: Netwbw02

       

      IMAGE_NAME:  Netwbw02.sys

      [...]

      ------------------------------------------------------------------

       

      [1] https://rur.it-robotics.it/temp/dump1.7z

      [2] https://www.youtube.com/watch?v=cWn9INKTiq8

      [3] https://rur.it-robotics.it/temp/analysis.txt

        • 1. Re: BSOD wtih Wireless-AC 3160 on Win 8.1 64Bit and PROSet 17.13.11.5
          aleki_intel

          Hello ceztko,

           

          These crashes are mainly related to memory corruption in Windows*. In the Microsoft* Communities, there is a post that might be related to the same issue you are experiencing. Please click in this link: BSOD Kernel Security Check Failure on Windows 8.1 - Microsoft Community - *NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

           

          As for your Intel® Dual Band Wireless-AC 3160, please make sure you have the latest drivers and also check for possible BIOS updates. If this card came already installed when you bought your computer, it is highly recommended that your contact your computer manufacturer to get the latest updates first.

          *If you installed this card after you bought your computer, you can check the latest drivers from our download center taking into consideration your OS. Please access the link this link: Intel® Download Center for the latest drivers.

           

          *Important to know: Intel does not support integration as all wireless hardware are meant to be professionally installed by the OEM (Original Equipment Manufactures) technicians. Only your system manufacturer is entitled to provide you a list of validated and certified adapters that are compatible with your system. So, for more information you may need to contact them directly. Please access the links below for further information.

           

          http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm

           

          http://www.intel.com/support/wireless/wlan/sb/cs-011644.htm

          • 2. Re: BSOD wtih Wireless-AC 3160 on Win 8.1 64Bit and PROSet 17.13.11.5
            ceztko

            Aleki, intermediate knowledge of WinDbg/Driver Verifier plus seeing Netwbw02.sys on the call stack gave me the false illusion of having found a "smoking gun". After your answer I realized the fault was actually happening everywere, not only on ndis/wi-fi. It was indeed a memory corruption caused by a faulty memory bank, detected by memtest86[*] in few minutes. After having removed it, the system is now stable again while streaming the offending video (ugly video, but for some reasons it had a failure rate of 90%). Thanks for the help.


            [*]

            memtest.png