We have some recommendations when the SSD is not recognized. We also recommend that you do a back-up of all relevant information before any procedure to avoid permanent data loss.
- Make sure both the SATA data cable and SATA port are clean and dirt free.
- Check SATA power cable to see if it has no damage and is properly connected.
- Change the SATA port where SSD is connected.
- Check for firmware updates on the SSD.
- Check if BIOS is updated and also check if settings are properly set, especially the SATA mode setting.
- If you have another system available, check the SSD in that system to see if you are getting the same results.
*Note: SSD's connected via a USB-SATA adapter or enclosure will not be visible in the Intel® Solid-State Drive Toolbox so have it connect via SATA directly.
Please, check the link below for further assistance if the issue still persists after you have done all the steps above.
Below are the links to our tools to check if the SSD is also running the latest firmware and to perform a low-level format.
These are the tools to perform a low-level format.
If the issue still persists after you have done all the steps above, please contact your nearest Intel Contact Center for other options.
I have already done most of what you suggested (have not done a low-level format). The drive/system does work fine, on a cold, first time power applied boot. It is only on a warm or power-on boot w/o any interruption of power to the system. We are seeing this in the Intel Loop L5 AIO w/ DH61AG motherboard when we built the systems in 2012 w/ 60 or 120 GB SSD they worked fine (and still do today) however several of our customers have been wanting to upgrade to a larger SSD and that is where the issue is now appearing.
I can take the exact same drive but use a Gigabyte H81TN MB (LG AIO Chassis) and it boots fine every time, so there is not a problem w/ the Drive itself or the image, so I don't see where a low level format or a fresh load of windows would make a difference. The issue is w/ the combination of the drive and the DH61AG MB (and possibly the Loop L5 Chassis also) those 3 items are the common thread for the multiple system we have w/ the issue.
Please answer the following questions in order for us to get more details on the issue. We are going to recreate the issue.
1 - What is the model number of the 60GB SSD you used?
2 - In how many AIO's are you seeing this problem?
3 - What is the FW version on the SSD causing the problem?
You could try increasing the HDD delay in the BIOS (this might be called HDD Pre-delay).
Sorry for not getting back sooner,
1. The 60GB SSD is a 330 series (not sure the exact model #
2. There are 2 that I am currently working with and another Tech has a customer w/ 3-6 units.
3: I downloaded the latest Toolbox from Intel, v3.2.3
Will look at trying a delay, I am trying to get a system I can use for testing, the affected units are w/ the customers, they just know the workaround if their system reboots and they get the error.
Thank you for the update, we are more than glad to help you here as well. Let us know your test results to see if more assistance is needed.. Here is also another way to contact us if you want to speak with our technical support. Contact Support