1 Reply Latest reply on Feb 9, 2015 12:48 PM by sylvia_intel

    igfxTray Module

    JJOM

      I have this problem:

       

      Nome do registo:System

      Origem:        Microsoft-Windows-WER-SystemErrorReporting

      Data:          03/02/2015 11:22:44

      ID do evento:  1001

      Categoria de Tarefa:Nenhum

      Nível:         Erro

      Palavras-chave:Clássico

      Utilizador:    N/D

      Computador:    JJOM-ASUS

      Descrição:

      O computador foi reiniciado a partir de uma verificação de erro. A verificação de erro foi: 0x0000009f (0x0000000000000003, 0xffffe000fd8bc060, 0xffffd00102f62cb0, 0xffffe00104f85670). Foi guardada uma imagem de erro em: C:\Windows\Minidump\020315-40328-01.dmp. ID do relatório: 020315-40328-01.

      Evento Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />

          <EventID Qualifiers="16384">1001</EventID>

          <Version>0</Version>

          <Level>2</Level>

          <Task>0</Task>

          <Opcode>0</Opcode>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-02-03T11:22:44.000000000Z" />

          <EventRecordID>3309</EventRecordID>

          <Correlation />

          <Execution ProcessID="0" ThreadID="0" />

          <Channel>System</Channel>

          <Computer>JJOM-ASUS</Computer>

          <Security />

        </System>

        <EventData>

          <Data Name="param1">0x0000009f (0x0000000000000003, 0xffffe000fd8bc060, 0xffffd00102f62cb0, 0xffffe00104f85670)</Data>

          <Data Name="param2">C:\Windows\Minidump\020315-40328-01.dmp</Data>

          <Data Name="param3">020315-40328-01</Data>

        </EventData>

      </Event>

       

      ----------------------------------------------------------------------------------------------------------------

       

      Nome do registo:Application

      Origem:        Application Error

      Data:          03/02/2015 11:24:01

      ID do evento:  1000

      Categoria de Tarefa:(100)

      Nível:         Erro

      Palavras-chave:Clássico

      Utilizador:    N/D

      Computador:    JJOM-ASUS

      Descrição:

      Nome da aplicação com falha: igfxTray.exe, versão: 6.15.10.3574, carimbo de data/hora: 0x535821b3

      Nome do módulo com falha: combase.dll, versão: 6.3.9600.17415, carimbo de data/hora: 0x545044f9

      Código de exceção: 0xc0000005

      Desvio de falha: 0x00000000000394ca

      ID do processo com falha: 0x1424

      Hora de início da aplicação com falha: 0x01d03fa3de40ae39

      Caminho da aplicação com falha: C:\Windows\system32\igfxTray.exe

      Caminho do módulo com falha: C:\Windows\SYSTEM32\combase.dll

      ID do Relatório: 26b48877-ab97-11e4-8272-801934ca0c96

      Nome completo do pacote com falha:

      ID da aplicação relativa ao pacote com falha:

      Evento Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-02-03T11:24:01.000000000Z" />

          <EventRecordID>5523</EventRecordID>

          <Channel>Application</Channel>

          <Computer>JJOM-ASUS</Computer>

          <Security />

        </System>

        <EventData>

          <Data>igfxTray.exe</Data>

          <Data>6.15.10.3574</Data>

          <Data>535821b3</Data>

          <Data>combase.dll</Data>

          <Data>6.3.9600.17415</Data>

          <Data>545044f9</Data>

          <Data>c0000005</Data>

          <Data>00000000000394ca</Data>

          <Data>1424</Data>

          <Data>01d03fa3de40ae39</Data>

          <Data>C:\Windows\system32\igfxTray.exe</Data>

          <Data>C:\Windows\SYSTEM32\combase.dll</Data>

          <Data>26b48877-ab97-11e4-8272-801934ca0c96</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>

       

      ----------------------------------------------------------------------------------------------------------------

       

       

       

      Nome do registo:Application

      Origem:        Windows Error Reporting

      Data:          03/02/2015 11:23:52

      ID do evento:  1001

      Categoria de Tarefa:Nenhum

      Nível:         Informações

      Palavras-chave:Clássico

      Utilizador:    N/D

      Computador:    JJOM-ASUS

      Descrição:

      Registo de falhas 0x9F_3_IMAGE_pci.sys, tipo 0

      Nome do Evento: BlueScreen

      Resposta: http://wer.microsoft.com/responses/resredir.aspx?sid=10&Bucket=0x9F_3_IMAGE_pci.sys&State=1&ID=2e851ec5-7bc4-4589-abd5-226f8b2a4ecc

      ID do CAB: 2e851ec5-7bc4-4589-abd5-226f8b2a4ecc

       

      Assinatura do problema:

      P1: 9f

      P2: 3

      P3: ffffe000fd8bc060

      P4: ffffd00102f62cb0

      P5: ffffe00104f85670

      P6: 6_3_9600

      P7: 0_0

      P8: 768_1

      P9:

      P10:

       

      Ficheiros anexados:

      C:\Windows\Minidump\020315-40328-01.dmp

      C:\Users\JoaoJose\AppData\Local\Temp\WER-96250-0.sysdata.xml

      C:\Users\JoaoJose\AppData\Local\Temp\WER96FB.tmp.WERInternalMetadata.xml

       

      Estes ficheiros podem estar disponíveis aqui:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_9cacf7caf94ea844b6d6da5e38f395c479c03_00000000_cab_125dab6d

       

      Símbolo de análise:

      A procurar novamente solução: 0

      ID do Relatório: 020315-40328-01

      Estado do Relatório: 0

      Registo com hash:

      Evento Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Windows Error Reporting" />

          <EventID Qualifiers="0">1001</EventID>

          <Level>4</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-02-03T11:23:52.000000000Z" />

          <EventRecordID>5521</EventRecordID>

          <Channel>Application</Channel>

          <Computer>JJOM-ASUS</Computer>

          <Security />

        </System>

        <EventData>

          <Data>0x9F_3_IMAGE_pci.sys</Data>

          <Data>0</Data>

          <Data>BlueScreen</Data>

          <Data>http://wer.microsoft.com/responses/resredir.aspx?sid=10&Bucket=0x9F_3_IMAGE_pci.sys&State=1&ID=2e851ec5-7bc4-4589-abd5-226f8b2a4ecc</Data>

          <Data>2e851ec5-7bc4-4589-abd5-226f8b2a4ecc</Data>

          <Data>9f</Data>

          <Data>3</Data>

          <Data>ffffe000fd8bc060</Data>

          <Data>ffffd00102f62cb0</Data>

          <Data>ffffe00104f85670</Data>

          <Data>6_3_9600</Data>

          <Data>0_0</Data>

          <Data>768_1</Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

      C:\Windows\Minidump\020315-40328-01.dmp

      C:\Users\JoaoJose\AppData\Local\Temp\WER-96250-0.sysdata.xml

      C:\Users\JoaoJose\AppData\Local\Temp\WER96FB.tmp.WERInternalMetadata.xml</Data>

          <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_9cacf7caf94ea844b6d6da5e38f395c479c03_00000000_cab_125dab6d</Data>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>020315-40328-01</Data>

          <Data>0</Data>

          <Data>

          </Data>

        </EventData>

      </Event>

       

       

       

      I have:

       

      Computer:  ASUS G551JM
      CPU:       Intel Core i7-4710HQ (Haswell-MB, C0)
                 2500 MHz (25.00x100.0) @ 799 MHz (8.00x99.9)

      Motherboard:   ASUS G551JM

      Chipset:   Intel HM86 (Lynx Point)
      Memory:    16384 MBytes @ 799 MHz, 11.0-11-11-28
                 - 8192 MB PC12800 DDR3 SDRAM - Samsung M471B1G73DB0-YK0
                 - 8192 MB PC12800 DDR3 SDRAM - Samsung M471B1G73DB0-YK0
      Graphics:  Intel Haswell-MB GT2 - Integrated Graphics Controller [AsusTek]
                 Intel HD Graphics 4600, 2112 MB
      Graphics:  NVIDIA GeForce GTX 860M [ASUS]
                 NVIDIA GeForce GTX 860M, 2112 MB
      Drive:     HGST HTS721010A9E630, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s
      Drive:     SanDisk SSD U100 24GB, 23.5 GB, Serial ATA 6Gb/s @ 6Gb/s
      Drive:     MATSHITADVD-RAM UJ8G6, DVD+R DL
      Drive:     HGST HTS721010A9E6300, Disk drive
      Sound:     Intel Lynx Point PCH - High Definition Audio Controller [C2]
      Network:   Intel Dual Band Wireless-N 7260 BGN 2x2 HMC WiFi Adapter
      Network:   RealTek Semiconductor RTL8168/8111 PCI-E Gigabit Ethernet NIC
      OS:        Microsoft Windows 8.1  (x64) Build 9600
        • 1. Re: igfxTray Module
          sylvia_intel

          Hello JJOM,

           

          We would strongly recommend customers to install the graphics drivers from the ASIS support site, since we provided generic drivers; and sometimes these cannot be installed on other systems or the installation of them could overwrite their customizations and possibly change the functionality of the graphics.

           

          You can also try installing the drivers following these steps.


          1. Download the Intel and NVidia graphics drivers from the ASUS support site.

          2. Uninstall the NVidia graphics drivers using Device Manager and check the "Delete the driver software for this device" box

          3. Next uninstall the Intel HD Graphics driver using Device Manager and check the "Delete the driver software for this device" box.

          4. After rebooting, run the Intel HD Graphics driver installer, reboot when completed.

          5. Next install the NVidia graphics driver, reboot when completed.

          6. Test the system.

           

          Thanks

           

          Silvia L