3 Replies Latest reply on Feb 6, 2015 11:30 AM by sylvia_intel

    Accelerator error

    diegorai

      I have been receiving the following error message in my Windows 8.1 now and then - "intel graphics accelerator driver for Windows (r) stopped responding and has successfully recovered".

       

      Trying to fix the problem I updated all the drivers from Intel, but the problem still keeps coming.

       

      There isn't a specific scenario in which the problem occurs. I thought it could be a problem of memory, then I opened a lot of softwares together, including two 3D games and nothing happening. Then sometimes, out of nothing, I am only at my desktop with Chrome open and the error message appears.

       

      Please help. This problem is driving me crazy and hindering my work.

       

      Best Regards    

        • 1. Re: Accelerator error
          sylvia_intel

          Hello Diegorai,  this type of error has been reported at Intel. At the following URL you will be able to find several solutions.    

          http://www.intel.com/support/graphics/sb/cs-009483.htm

           

          I hope this information helpful for you.



          • 2. Re: Accelerator error
            diegorai

            Hello, sylvia, thanks for your answer, but none of the problems specified in the link you gave me are my case. I don't get any BSOD or blue screen nor any of the error messages shown there (I posted them below). In any case, I have already did the troubleshooting the link recommends (mainly update drivers and NET Framework), and the problem still persists.

             

            Best Regards

             

              • Error: "Your PC ran into a problem that it couldn't handle, and now it needs to restart."
              • Error: "GfxUI has stopped working."
              • Error: "Display driver igfx stopped responding and has successfully recovered."
              • Error: "Your system has recovered from a serious error. Display driver for the device was unable to complete a drawing operation. Display driver for the [graphics device] seems to be responsible for the instability. Check the manufacturer for a device driver update."
              • Error: "The ialmrnt5 display driver has stopped working normally. Save your work and reboot the system to restore full display functionality. The next time you reboot the machine a dialog will be displayed giving you a chance to upload data about this failure to Microsoft."
              • Error: "The igxprd32 display driver has stopped working normally. Save your work and reboot the system to restore full display functionality. The next time you reboot the machine a dialog will be displayed giving you a chance to upload data about this failure to Microsoft."
              • Error: "The graphics adapter in this system experienced an internal error. Please contact your graphics adapter manufacturer for technical support. The application will now terminate."
              • Error: "The driver for the display device got stuck in an infinite loop."
              • Error: "0xEA - Hardware Hang".
              • Error: "0x8E - Access Violation".
              • Error: "0x50 - Memory Issue".
            • 3. Re: Accelerator error
              sylvia_intel

              Diegorai,  Could you please attach the DX Diag report from your system?

              (Start -> Run -> dxdiag -> Save All Information).

               

              And the system Information report: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.

               

              When did you start getting this behavior?

               

              Can you also let me know when are you getting this behavior? While using a specific application or software?

               

              Regards,