4 Replies Latest reply on Feb 2, 2015 6:59 PM by Cheeseburger

    Base System Device

    Cheeseburger

      So my Norton security diagnostic led me to an issue located in my device manager under other  devices. There appear to be about 60 items that are missing drivers. Most of the 60 say "Base System Device"  one says "PCI Device" a few say "Performance Counters" one says "SM Bus Controller" and one says "System Interrupt Controller."

       

      After doing some googling first I noticed most who had this issue had only like 2 or 3 items listed. It makes me wonder how my computer even works, let alone so well, with 60 items listed without drivers. I found a website the recommended looking up the hardware id for each item listed and look up the vendor id and the device id on a website provided. I did that, and the vendor for at least all the ones I checked appears to be Intel. However the device id, at least for the ones I checked, appears to be unknown.

       

      My vendor id all appear to be 8086 (without going through every one yet) and here are a few sample device ids: 2FB9, 2FF8, 2FA0, 8D7C, 2F37.  And it goes on and on.... 60 of them.

       

      I tried installing intel's automatic driver update utility and auto detect doesn't appear to find anything.

       

      Does anyone have and advice?  My computer has been working perfectly fine. It is a new PC build. ASRock x99 Extreme 4 motherboard, and an intel Core I7 5820k cpu.

       

      Thanks for any help.

        • 1. Re: Base System Device
          mark_h_@intel

          I suspect that you need to install a chipset INF. Here's the link and a description of what it does. And yes, the computer runs without it, but this will add names to those unknown devices.

           

          https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775&lang=eng&ProdId=816

           

          The Intel® Chipset Device Software installs the Windows* INF files. An INF is a text file that provides the operating system with information about a piece of hardware on the system. In the case of the current Intel Chipset Device Software, that information is primarily the product name for the piece of hardware. This allows the operating system to show the correct name for that piece of hardware in Device Manager.

          • 2. Re: Base System Device
            Cheeseburger

            MARK HANNA wrote:

             

            I suspect that you need to install a chipset INF. Here's the link and a description of what it does. And yes, the computer runs without it, but this will add names to those unknown devices.

             

            https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775&lang=eng&ProdId=816

             

            The Intel® Chipset Device Software installs the Windows* INF files. An INF is a text file that provides the operating system with information about a piece of hardware on the system. In the case of the current Intel Chipset Device Software, that information is primarily the product name for the piece of hardware. This allows the operating system to show the correct name for that piece of hardware in Device Manager.

            When I clicked on that link one thing it suggested I do is download the intel update utility to see if I need it. But my intel update utility doesn't seem to show that I need ANY drivers. When I click auto detect, absolutely no drivers to be installed are listed. Should I download that file anyway? Could it cause any issues if that doesn't turn out to be the problem?

            • 3. Re: Base System Device
              mark_h_@intel

              The Intel Driver Update Utility chipset detection isn't working. From the top of the page you need to download SetupChipset.exe and run that. It should take care of things.I think that will take care of the unknown device issue.

               

              Mark

              • 4. Re: Base System Device
                Cheeseburger

                MARK HANNA wrote:

                 

                The Intel Driver Update Utility chipset detection isn't working. From the top of the page you need to download SetupChipset.exe and run that. It should take care of things.I think that will take care of the unknown device issue.

                 

                Mark

                That was it! Thank you very much. That cleared up every issue!