Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20598 Discussions

Problem with my intel HD graphics

GLab
Beginner
2,076 Views

Hello,

I recently formated my computer and i can't seem to be able to install the HD graphics corresponding to my processor, the installer always tells me that my system doesn't have the minimal required configuration for the software (tried with many versions and with the driver update utility), or else haven't the good processor to install the software

Here's my processor and motherboard: Intel core i5-3570K 3.40GHz with a Asus P8Z77-V LX2

I tried aswell to allow the iGPU to work in the bios, but i still can't get any information about the HD graphics in the devices manager..

Is it the fault of the format or something else ? i'm completly lost after trying to make it work for something like 5-6 hours

0 Kudos
1 Solution
Silvia_L_Intel1
Employee
427 Views

Hello Khaotix, thanks for joining the graphics community.

The latest graphics drivers for the HD4000 are version 4061, would you please try to install this version and let me know the results? https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3712 https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3712

Also, are you using an external video card?

Have you tried doing a BIOS update on the motherboard?

 

Regards,

 

View solution in original post

0 Kudos
3 Replies
Silvia_L_Intel1
Employee
428 Views

Hello Khaotix, thanks for joining the graphics community.

The latest graphics drivers for the HD4000 are version 4061, would you please try to install this version and let me know the results? https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3712 https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3712

Also, are you using an external video card?

Have you tried doing a BIOS update on the motherboard?

 

Regards,

 

0 Kudos
GLab
Beginner
427 Views

Hello sylvia_intel, and thanks you for the reply.

Well, i've tried to install this version of the HD graphics and also updated my bios, but this still has no effect ...

Yes i use an external video card, but the problem solved by himself now. After many restartings of my computer and windows updates it seems that windows update succeeded in installing the driver, and now my second screen works perfectly !

Thanks you very much for your assistance !

0 Kudos
Silvia_L_Intel1
Employee
427 Views

I'm glad to know that your system is working now.

0 Kudos
Reply