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    Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet

    Jeannie

      Hi all!  I have a Dell all in one tablet, running Windows 8.1, with Intel(R) Centrino(R) Wireless-N 2230.  I get on the internet for a while, then no internet!

      I have checked that the airplane mode is turned off, installed the latest drivers, rolled back the driver to a previous version, and have unchecked power saving mode.   I 've even reset the computer!  I have spent

      several hundred dollars trying to resolve this issue, and can't seem to get it fixed.  A local geek sent me packing, and Dell does not have any answer.

      I run the troubleshooter, which always resets the wifi adapter, and says it resolves the "default gateway is not available" issue.  Then I'm on line again for a while.  This happens 7-10 times a day.

      I also have a Dell laptop that never has this issue, and my husband has no problems staying online with his ipad.

      Any help would be welcomed.  -Thanks!

        • 1. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
          jonathan_intel

          Hello Jeannie,

           

          Here are some recommendations that may help improve the wireless connection:

           

          - Update the Firmware in your Wireless router.

           

          - Check for Windows updates.

           

          - Disable the Bluetooth adapter from Device Manager and check if you get a better connection.

           

          - Apply the settings from the following document:

           

          What are the Recommended Settings for 802.11n Connectivity?

          • 2. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
            Jeannie

            Hi Jonathan!  I have tried all the above just now, and some days ago .  The recommended settings for 802.11n connectivity looked quite different than my settings list looked!  However, some of them were the same and the settings were as suggested in your document above mentioned.  The firmware update didn't take - I will try again, possibly with the help of my internet provider.

            Is there anything else I could try?

            It just seems that the wifi adapter goes to sleep or something - although I set the settings to never save power...

            Thank you for your suggestions - I will try til I have success! 

            • 3. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
              jonathan_intel

              - Test the connection with other Wireless Networks, from a phone, a public place, etc. If the issue is only with this particular network/router, then you would need to check with your Internet Service Provider about the firmware update and to review the settings in the router.

               

              - Check the configuration in your Windows Power plan. Verify the advanced power settings, so that your Wireless Adapter is set to Maximum Performance when On battery and if Plugged In.

               

              - A new driver for your Wireless adapter has been released, it would be good to get a clean install of the new driver.

               

              1. Download Intel® PROSet/Wireless Software for Windows 8.1*, version 17.14.0

              2. Go to Device Manager - Network adapters and uninstall the Intel® Centrino® Wireless-N 2230, make sure to select the option "Delete the driver software for this device".

              3. Install the driver 17.14.0 you downloaded.

              • 4. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                Jeannie

                Hi Jonathan!  I couldn't be more pleased to say that I'm fixed!  -happy dance!  I learned a LOT!  tried everything everyone said....  But the upshot was this little piece I found on another site:

                I tried everything suggested in these posts with no luck and after months of randomly limited WiFi and general connectivity problems on Windows 8.1 I finally managed to get it to work properly. I figured this out, pretty much accidentally, but it works.
                In advanced TCP/IP settings under IPv4 protocol settings put Gateway and Interface metric to 1 instead of Automatic. Now PC connects to network a little bit slower than usual, but with no connectivity problems.
                This is mostly for people with Intel WiFi card, Centrino-N 2230 on Lenovo ThinkPad 530c in my case, because picking Intel driver from list instead of Microsoft's (like suggested for Broadcom in some comments) won't work. Hope this could help.
                .....And now I'm back online.  I've reposted his comment because, like me - he tried to fix this problem for months!  Hopefully, this will help the next person.
                I am truly grateful for all your help here Jonathan!  -Jeannie
                • 5. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                  michelruijter

                  Jeannie,

                   

                  I have a HP laptop with the same wireless card and problems; the solution that worked for me was; disable the intel wireless "bluetooth" adapter.

                   

                  Sounds strange but only after this adaption my wifi connection became stable.

                   

                  Good luck!

                   

                  Michel

                  • 6. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                    DanB3000

                    The Intel Centrino 2230 card is notoriously bad, see this thread: https://communities.intel.com/thread/38676

                     

                    I am running Linux Mint 17 on my Dell Inspiron 17SE and had terrible problems with the card, until I switched off Bluetooth. Now the connection is almost as fast as on my Macbook Air.

                    Try turning off Bluetooth and see if that works.

                    • 7. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                      Kalico

                      Well, I've had this problem for so long, that I forgot about it because I mainly used a cable connection.  This time, I finally found a solution.

                       

                      I'm on a Dell Inspiron 17R wirth Windows 8.1 and had tried all the suggestions about rolling back drivers and such like.  Nothing seemed to work, no matter how much I tinkered with the Advanced Settings of the N-2230 card.

                       

                      What seems to have cured it for me was changing the power settings.  It seemed that the machine was trying to turn off the card when on battery.

                       

                      In Advanced Power Options, Wireless Adapter Settings, Power Saving Mode, choose "Maximum Performance" for both settings (battery or plugged in).  Mine had been on "Medium Power Saving" and it was definitely responsible for these drop-outs.  Now I get them occasionally, but rarely, even though I am running on the latest Intel Driver 15.16.0.2.

                       

                      I hope that helps someone.

                      • 8. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                        AndyBlaBla

                        I have this issue since I upgraded to Windows 8.1.

                        I even asked the ISP to change the router because I never could imagine that an Intel product can work like that.

                        Today I found the other topic, in which many people have the same issues, the topic is locked.

                         

                        I especially registered to tell Intel that:

                        You are garbage. First of all, because this thing, with the driver 15.10.3.2 still doesn't work on my ASUS ROG laptop, and no solution works whatsoever. Secondly, your Intel auto update driver utility is piece of garbage lightly to say, because it detects newer drivers, but installs nothing, connection dropped and more things like that. Third, I especially registered to write this down, and you know, I had to confirm my email address 2 times, once when registered, and second time right after I logged in. Fourth point, you force me to put an alias to my Account, for display. Use my effing account name!!! I had so much headache with this wireless card that I'm just tired of it and very mad. And you locked the original topic without actually solving anything!!!

                        • 9. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                          CarlosOlá

                          Hi,


                          I have problems with Intel(R) Centrino(R) Wireless-N 2230

                          Kicks me off the internet, in the last version of windows 8.1 and Windows 10.

                          Toshiba Portugal dont gives me support.


                          Laptop Toshiba Satellite U940-11R
                          PSU6SE-02301REP

                          • 10. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                            aleki_intel

                            CarlosOla,

                             

                            Is this wireless card the came installed when you got your Toshiba* laptop?

                            Usually, when the wireless adapter comes installed by factory, the manufacturer gives support.

                            Please know that Windows* 10 provides its own inbox drivers for the Intel® Centrino® Wireless-N 2230, however, you can also use the Windows* 8.1 compliant drivers found in this link: Intel® Download Center

                            • 11. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                              CarlosOlá

                              Thank you Aleki!

                               

                              I have done as you suggested.

                              Now is ok, but I need some hours to test the machine.

                              • 12. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                                CarlosOlá

                                Hi,


                                The problem persists.

                                 

                                Intel(R) Centrino(R) Wireless-N 2230, kicks me off the internet, (with the last version of windows 8.1 and Windows 10).


                                The Microsoft Support tells me that the problem is with the imput of energy to the driver Intel.

                                Perhaps, the driver stops working not to damage the hardware.


                                Toshiba website support doesn´t include this laptop in the models who have update for Windows 10.


                                BR

                                Carlos

                                • 13. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                                  aleki_intel

                                  CarlosOlá,

                                   

                                  Unfortunately, the Intel® Centrino® Wireless-N 2230 is not compatible with Windows*10 and that may be the reason as to why Toshiba* did not include this model on the list of systems that would upgrade to the new OS. Installing a OS that is not meant to be due to hardware incompatibility or limitation may bring issues such as this one you are experiencing. In this particular case, Toshiba would be the best option to answer your questions.

                                  • 14. Re: Intel(R) Centrino(R) Wireless-N 2230 kicks me off the internet
                                    oksoonerfan

                                    Read some of the solutions listed above on this topic. One of the solutions may help. They are simple fixes to try at least.

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