3 Replies Latest reply on Jan 30, 2015 4:24 PM by joe_intel

    Can’t run Adobe premiere pro CC 2014 with Intel HD 5000 driver

    of1973

      I have an Intel NUC D54250WYKH with Win 7 64 home premium OS installed

      All the OS updates are installed and up to date

      All the intel drivers are installed and up to date (HD 5000 15.36.14.4080)

      Also the NUC bios is upgraded to the latest version

       

      I have installed Adobe premiere pro CC 2014 (video editing tool), the program stops working all the time due to problems with the graphic driver, once I uninstall the Intel HD 5000 driver the premier pro is working with no problems, once I reinstall the Intel HD 5000 driver the software stops working again, in some cases Windows generates a report with the following error. I would have stayed with windows generic VGA driver but then I have some other graphic features disabled such as Aero

       

      WERFC7B.tmp.WERInternalMetadata.xml:

      <WERReportMetadata>

        <OSVersionInformation>

        <WindowsNTVersion>6.1</WindowsNTVersion>

        <Build>7601 Service Pack 1</Build>

        <Product>(0x3): Windows 7 Home Premium</Product>

        <Edition>HomePremium</Edition>

      <BuildString>7601.18700.amd64fre.win7sp1_gdr.141211-1742</BuildString>

        <Revision>1130</Revision>

        <Flavor>Multiprocessor Free</Flavor>

        <Architecture>X64</Architecture>

        <LCID>1033</LCID>

        </OSVersionInformation>

        <ParentProcessInformation>

        <ParentProcessId>1660</ParentProcessId>

      <ParentProcessPath>C:\Windows\explorer.exe</ParentProcessPath>

        <ParentProcessCmdLine>C:\Windows\Explorer.EXE</ParentProcessCmdLine>

        </ParentProcessInformation>

        <ProblemSignatures>

        <EventType>BEX64</EventType>

        <Parameter0>Adobe Premiere Pro.exe</Parameter0>

        <Parameter1>8.2.0.65</Parameter1>

        <Parameter2>5486db4a</Parameter2>

        <Parameter3>OpenCL.dll_unloaded</Parameter3>

        <Parameter4>0.0.0.0</Parameter4>

        <Parameter5>53e3a6cd</Parameter5>

        <Parameter6>000007fef12a16a0</Parameter6>

        <Parameter7>c0000005</Parameter7>

        <Parameter8>0000000000000008</Parameter8>

        </ProblemSignatures>

      </WERReportMetadata>