Oh also, originally with some driver versions it started with "intel driver quit responding or has recovered from an error" then soon after the system just started freezing instead.
Does it crash/freeze while you are playing games? Or what do you do to trigger the issue?
Do you get an error message?
How did you determine this issue is caused by the graphics controller and not something else? Assuming that it was a coincidence the issue started after the Windows* Update.
This article may apply to you: Graphics Drivers — Errors Reported By Microsoft*
Thanks for response. I'll try to answer all your questions and appreciate your help!
1) No game playing, just freezes randomly during web surfing, word processing, I haven't been able to find any correlations other than when I use the generic video adapter driver the freezing doesn't happen., that's what makes me think it's the graphics controller.
When windows 7 was installed the issue arose after a windows update. However once I reinstalled the OS and put Win 8 on the laptop it hasn't worked from the get go, via the graphics driver Windows installed nor via the driver that came with my utilities DVD or the driver via Dell's website.
Thanks for the link on the errors reported by Microsoft but I feel like I have tried all those things, except for the framework thing i'll try now if I can get that far without the thing freezing on me...
I already had the latest version of Microsoft Framework installed....