4 Replies Latest reply on Feb 4, 2015 12:55 PM by joe_intel

    Intel XTU 5.1.1.25 stuck at splash screen

    juliobbv

      Specs:

      Dell Precision Tower 5810

      CPU: Intel(R) Xeon(R) CPU E5-2687W v3 @ 3.10GHz

      RAM: 64 GB (DDR4)

      BIOS: A02 - Up to date

      OS: Windows 8.1 Enterprise

      Up-to-date Intel Chipset Device Software and Intel Management Engine from Dell web page: Product Support | Dell US.

       

      Symptom:

      Upon launching the utility, the application shows the XTU splash screen, but gets stuck there indefinitely (i.e. the main dashboard won't ever load). I'm attaching the XTU logs for reference.

       

      Any pointers on fixing this will be appreciated. I can attach a windbg debugger on request.

       

      Thanks,

      Julio