10 Replies Latest reply on Jan 23, 2015 1:22 AM by mpelley92

    Alternatives to Intel AC7260 Wireless Adapter Issues

    mpelley92

      Hey everyone. I'm sure you are all sick and tired of waiting for a "solution" for the issues with these adapters. I'm confident we will never hear from Intel on an actual fix for this, so until you see a time when it's feasible to ditch this crappy adapter for one that actually works, I'll share this temporary fix with you guys.

       

      I'll put it very simple. Use a DD-WRT compatible wireless router and run the thing in client mode. That simple. I'm using a little linksys router and connecting it to my home wireless network then using the ethernet port on it as a LAN port for my notebook.

       

      So, this is my fix, how about everyone else?

        • 1. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
          kevin_intel

          I completely understand your frustration and I would feel the same. I truly apologize for all this inconvenience.

           

          Perhaps you can provide me with the system information report? How to get it?

          System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.

           

          Can you provide the router model and firmware version installed?

           

          Kevin M

          • 2. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
            tzr916

            I have one brand new HP laptop with AC7260 and two other laptops with N7260. All with Windows 8.1. All were having the infamous "Limited" connection problem. These are the things I did that I think fixed the problem:

            1. Got a new router- Archer C8 with firmware 20141023-rel70351

            2. Installed ALL windows updates especially optional update KB3000850

            3. Installed latest Intel driver on the N7260's and AC driver from the HP website.


            All three laptops are now working fine.


            Attached system info from HP with AC7260.

            • 3. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
              mpelley92

              Kevin, please explain to me why you Intel folk believe its another issue. I'm unsure why you want us to provide parallel hardware or router information. It seems highly irrelevant.

               

              I've never ever had issues with conflicting hardware this day in age. I could understand having hardware conflicts in the Windows XP era but not so much now. Plus, all the issues with these cards are all similar between users.

               

              Also, since I have not received an answer to my question on another thread, I'll ask you here. Why don't you guys try to use a notebook with your wireless adapter installed? If I were a big technology firm that's what I would do, then you could troubleshoot on your own without asking users to troubleshoot with you.

              • 4. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
                kevin_intel

                mpelley92    Thank you for sharing this information with us.

                Please note that I personally have been testing a Dell XPS 15 with the AC 7260 and honestly it is working perfect.

                 

                The reason why we request all this type of information is because sometimes hardware and software configuration on system can cause many different problems and we need to start checking all this information on your systems.

                 

                tzr916

                We have released a very new driver. Please try installing I on your system:

                https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24576

                 

                Kevin M

                • 5. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
                  mpelley92

                  Alright Kevin, I have a test you can try. Open up two command prompt windows. Use one to ping googles DNS server and one to ping your own gateway. Now set them up so they ping continuously. Do this for about 10 minutes and try playing a real time game such as a mmo or fps or RTS. Do this and tell me if you have any interruptions. Because this is what we are experiencing. If you don't have these experiences, I want to know what drivers you are using so I can test them myself. Because I'm being honest right now when I say I'm ready to pull this card out of my notebook and take the hammer to it.

                   

                  Now I can't get Bluetooth to work. So obviously the problems are adding up, and I'm not about to do another reformat to try and fix it.

                   

                  Edit: It may be worth noting that I am using Windows 7 Pro x64 and it has been freshly formatted at the beginning of this week. I have done nothing but installed required drivers. All latest component drivers and all Windows updates. So to say that there is something wrong with my software is ridiculous. I am not a novice when it comes to maintaining an operating system or computer hardware and I do not download files filled with viruses and trojans. Hell, I haven't had to install an anti-virus since I was 12. So, now you know where I stand with computers and you know that my PC is the most stable and clean. Hence the reason why I believe that there is a driver/software/hardware issue rather than an issue with my own PC.

                  • 6. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
                    tzr916

                    Kevin.

                    I am NOT experiencing any problems using that exact new driver on my two N7260 laptops.

                     

                    I am NOT experiencing any problems using v17.0.5.8 driver that came with the HP laptop AC7260 . I'll think about changing to your latest driver. The only version listed on the HP website right now is v17.1.0.19

                    • 7. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
                      kevin_intel

                      Hello mpelley92,

                      Please check your Private Messages.

                       

                      tzr916,

                      It is good to hear latest driver fixed the issue.

                       

                      Kevin M

                      • 8. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
                        mpelley92

                        Kevin,

                         

                        I cannot call Intel customer support during the day because I am not home. I get back 5PM every day and have books to study so that is not a possibility for me right now. The only way I can speak with customer support is through here on the forum or through e-mail.

                        • 9. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
                          kevin_intel

                          Hello mpelley92,

                           

                          Please check your PMs.

                          • 10. Re: Alternatives to Intel AC7260 Wireless Adapter Issues
                            mpelley92

                            bullshit.jpg

                             

                            Here is what I've been dealing with for 3 hours tonight. On the left is Google's DNS server. I was downloading so these are normal (aside from the timeouts).

                            On the right, we have pings to my gateway. Most of which were either timing out or close to it. Makes internet-related activities impossible.