12 GB RAM
Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
Intel(R) HD Graphics 4600
driver version: 10.18.10.3960
GeForce GTX 765M
driver version: 184.108.40.20691
Running Premier Pro CC 2014.2
I've been having an absolute nightmare trying to get all the components of my laptop to play nicely together. For some reason Premier Pro won't seem to recognize my Nvidia card and is solely using the Intel 4000, which is preventing any and all video playback within the application. Even when I go into the Nvidia control panel and switch the global and program settings for Premiere to the Nvidia card it only seems to read the Intel 4000. I've spent the last 10 days trying to fix this problem via Adobe forums, Nvidia forums, MSI forums, Windows forums, chat support with Adobe and Windows and it seems the problem lies somewhere between the Intel 4000, Windows 8.1, Premier 2014.2, and the installed Directx version. The Nvidia control panel and the Windows Directx diagnostic tool both show me using Directx version 11.0, but the Intel Graphics control panel shows me using version 11.2, and says that that my Intel hardware only supports up to version 11.1 (pictured below). Why is The Intel CP showing a different version of Directx compared to the Nvidia CP and the windows Directx diagnostic tool? Through 2 days of chat support, Adobe and Windows have both narrowed this down to a problem with the Intel Graphics/Directx version problem. I can't role back the version of Directx and I have the most up to date Intel 4000 driver suggested by my laptop manufacturer (MSI). Adobe disabled my Intel 4000 which allowed me to view video in Premiere Pro 2014 and use the Mercury Playback CUDA from my Nvidia card, but then I wasn't able to use my second monitor which seems to only work with the Intel 4000, which I have to have for color correction. The system was also acting very strange after he disabled the Intel GPU so I've done a complete factory reset and reinstall of Windows 8.1 and the Adobe Software. After that I'm still having the same problem as before but I don't want to use the terrible "disable the Intel" workaround. There are tons of other people in the Adobe and gaming forums all having nearly the same problem with the Intel 4000 not switching over to the Nvidia card. Some are remedied by going back to Windows 8 or 7, some by going back to the earlier version of Premiere Pro, but nobody can seem to figure out the problem using the latest versions of both Windows 8.1 & Premiere Pro 2014.2.
I've included a screen shot of my Nvidia CP, the Directx Diagnostic Tool, and the Intel Graphics CP showing the different versions of Directx.
Not that it makes any difference but I'm a video editor and tomorrow makes 11 days of not being able to work, so ANY help from the Intel Community would be greatly appreciated.
Thanks in advance,