5 Replies Latest reply on Dec 31, 2014 2:06 AM by ClementChong

    SSD DC P3700 not found


      I bulid a DC 3700 SSD in a Fujitsu server. It seems the server is not able to find the drive. The LED lights green, the BIOS shows the slot in use. I tested to boot the server with the firmware update program, it didn't find any SSD. Any idea?

      Should I see a meesage from teh SSD during the bootprocess, like the screens from the HBA or raidcontroller?

        • 1. Re: SSD DC P3700 not found

          You will not see any sort of "RAID BIOS" kind of screen since it does not have a legacy BIOS boot ROM, however it does have a UEFI driver in the firmware of the card for booting via UEFI.


          Which Fujitsu server are you using (a link to the server specification would be nice)?

          You cannot use it as a boot disk if the server does not have a UEFI 2.3.1 BIOS, however you can still use it as a storage disk after the driver has been installed.


          What OS are you running?

          Windows 7/8/8.1/2008 R2/2012/2012 R2 (x64) requires that you use the Intel driver in order for the Intel SSD Data Center Toolbox to see the drive properly to do a firmware update.

          Linux requires at least kernel 3.10 with in-box nvme driver.

          • 2. Re: SSD DC P3700 not found



            thanks for the fast answer!

            I tested in a Fujitsu RX300 S7 and a brand new RX300 S8. (http://support.ts.fujitsu.com/Index.asp?LNG=en)

            I don’t plan to use the SSD as a bootdisk. It’s for an Oracle-DB.

            On the RX300 S7 is a Linux SLES11 SP3 with the Intel-driver installed

            The kernel version is 3.0.101-0.46. Not 3.1!? Is this the reason? But the Firmware Update Tool starting with it’s own System is not able to find the SSD.

            I heard the original Intel-Driver should be better than the NVME-driver out-of-the-box.

            • 3. Re: SSD DC P3700 not found

              Where did you get the "Intel driver" for Linux in the first place?

              Intel® Download Center

              The only Intel driver I can see at the Download Center is meant for Windows only, for Linux you are supposed to use the open source nvme driver (as in compile your own kernel if necessary).

              Note: it's kernel three dot ten, not three dot one.


              Can you see two devices when you run this command:

              ls /dev/nvme*

              It should return something like:



              • 4. Re: SSD DC P3700 not found

                Maybe me Linux installation is incomplete. I supposed this before. So I tested with the update tool. With this tool I should be able to see the SSD!?

                • 5. Re: SSD DC P3700 not found

                  The update tool cannot see the SSD if the nvme driver is not installed.


                  Can you run the following commands one by one and post the results here:

                  lspci | grep 0953

                  modinfo nvme

                  lsmod | grep nvme