I would like to get more information about your system configuration so please provide the following:
- System Information.
- Dxdiag report
- Graphics report.
How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.
Besides the above information, can you please let me know exactly what games are you testing along with the game patch installed?
The 3D games I tested so far were:
Simcity 4 Deluxe version 1.0 which has the graphical bug if I enable the "hardware" renderer
Unreal Gold with patch 227i which runs fine
Google earth desktop, runs fine
Thank for you sharing this information.
Based on the reports it seems your system has updated all drivers but checking the System requirements, I see the processor performance may not be reaching minimum requirements.
My recommendation is to contact the device manufacturer and confirm if this device can run the game in mention.
According to the box of the game, the minimum requirement for the processor is a single-core 500MHz Pentium 3, a 32MB video card and at least 128MB RAM.
My system has an 1.33GHz quadcore Baytrail CPU, an intel HD graphics with at least 128MB shared RAM and 2GB RAM.
I doubt that the game has this error because of my CPU, I suspect there is an error in the graphics driver since people with high-end CPUs with the same graphics chip also have reported this bug.
The game uses DirectX version 7, could that be the problem?
The Shadows glitch happens on Ivy Bridge Intel HD Graphics (dunno about haswell), might want to disable Shadows or lower it to Medium or maybe use -d:OpenGL parameter to increase your performance on SimCity 4. (OpenGL has medium quality shadows)
The glitch appers with every shadow setting, low or high.
OpenGL mode seems to work, but it's just not as fast as the DirectX one.
Can you please provide step by step the path to reproduce the issue? Also can you provide more images of the issue?
1. Install SimCity4 Deluxe, I have the retail version
2. launch the game
3. Go into the graphic options, set the Renderer to "Hardware" like seen in my picture.
4. Restart the game
5. In the region overview (my first picture) load a city, e.g. "Big City Tutorial" on the left
6. If you set the Renderer to "Hardware", the graphics in the city will be corrupted
Simcity4 has 3 Renderers built in, you can activate them by adding this command line switch to a shortcut to launch the game:
"-d:DirectX" this is called the "Hardware" renderer in the settings. Produces the bugs visible in my image.
"-d:Software" This is called the Software renderer in the settings. Works but is slow on my machine. Also turns visual effects down.
"-d:OpenGL" This is an experimental renderer, not accessible in the settings. Works but also slower than DirectX.
See also this website which has all the command line switches for the game:
The config log file was made by launching the game with the command line switch "-WriteLog:on"
Thank you for sharing all this information. I am going to pass it to the corresponding department. I will contact you back as soon as possible.
If any other user is having issues with this same game, please provide detail information as Laci did. In case it is another game please create another thread.
Please note that this issue has been addressed and fixed in driver version 4061. Here you can download it: