6 Replies Latest reply on Sep 11, 2015 9:46 AM by N.Scott.Pearson

    DZ77BH-55K intel 7 series c216 chipset family sata ahci controller

    bullybeef

      Hello,

       

      I recently received a replacement DZ77BH-55K board from Intel and have been having issues with the Intel Sata 3 (6GBs) ports not working with my new Sandisk Extreme pro SSD.

       

      Firstly, I was unable to install Win7 onto my new SSD with it connected to the Marvel or Intel Sata 3 ports - the SSD either wasn't displayed or it wouldn't allow me to install Win7 to it. I anticipated this because this occurred on the board I have had replaced, so I simply fitted it to the INTEL Sata 2 port(s). Once installed, I played around with trying to boot with the SSD connected to the INTEL Sata 3 ports. It didn't matter whether it was port 0 or port 1, sometimes the SSD wasn't listed in BIOS and when it was, I received a Disk Read Error after the splash screen when it tried to boot.

       

      The SSD boots successfully every time when it is connected to the Sata 2 ports. Sometimes, when I remove the intel 7 series c216 chipset family sata ahci controller driver whilst the SSD is in the Sata 2 port, reboot and allow windows to locate and re-install the controller, I shut the PC down, reattach the SSD cable to the INTEL Sata 3 port(s) and it boots successfully - but this is only when it feels like it. For example, it may boot and reboot (boot from restart) successfully all day, whilst connected to the INTEL Sata 3 port. But when I shut my PC down for the night and boot up again in the morning, the boot fails and I am forced to connect back to the Sata 2 port(s).

       

       

      So I presume it is a drive issue. On the Intel download page for my mobo, there is no specific drive for the Intel 7 series C216 chipset family Sata AHCI controller. The current driver is version 9.3.0.1029 dated 25/07/2013. On the DZ77BH-55K drive page, there is nothing listed with that driver date, which is curious.

       

      Incidentally, when the SSD is connected to the Marvel Sata 3 ports, even stranger things happen. Sometimes it takes an age to reach the splash screen, but boots successfully, sometimes it doesn't boot at all.

       

      Also, the my SSD firmware is up to date, and there are no reported occurrences of this SSD having these issues. The curious thing is, when it does boot whilst connected to the Sata 3 port(s), it is actually a few seconds slower than with the SSD connected to the Sata 2 port(s).

       

      This is now my third replacement board from Intel, so any help or advice in this matter would be appreciated. Thank you in advance.

       

      EDIT:

      I have managed to update the AHCI driver using the latest RAID driver. Unfortunately, this has not resolved the problem, and now the SSD is not even detected by the BIOS when connected to the Intel Sata 3 ports. But the boot remains sucessful when connected to the Intel Sata 2 ports.

        • 1. Re: DZ77BH-55K intel 7 series c216 chipset family sata ahci controller
          sylvia_intel

          Hello BullyBeef, thanks for joining the Intel Community.

           

          There is some additional information that I would like to get in order to help you.

           

          Please provide me the following information:


          • Motherboard: DZ77BH-55K
          • BIOS version:
          • CPU: 
          • Memory:
          • GPU: 
          • SSD:

           

           

          Regards,

          • 2. Re: DZ77BH-55K intel 7 series c216 chipset family sata ahci controller
            bullybeef

            BIOS version: BHZ7710H.86A.0100.2013.0517.0942, 17/05/2013

            CPU: Intel(R) Core(TM) i5-2320

            Memory: PATRIOT Signature Line 8.00 GB (2x 4GB)

            GPU: NVIDIA GeForce GTX 970

            SSD: SanDisk Extreme PRO 240 GB SATA III

             

            Apologies for the delay. I've been coping with the new SSD connected to a Sata 2 slot. A recent firmware update was released and I presumed it may fix my issue, but alas, it remains: Extreme Pro SSD Firmware Release notes. My PC won't boot from a cold start whilst the SSD is connected to a Sata 3 port. If I persevere and repeatedly switch off my PC, eventually it will boot. However, my PC rarely restarts/reboots, whether the SSD is connected to a Sata 2 or 3 port. Again, I've kinda put up with it.

             

            Any further help would be appreciated.

            • 3. Re: DZ77BH-55K intel 7 series c216 chipset family sata ahci controller
              bullybeef

              It has come to my attention today that I was incorrectly advised by an Intel manager that the PATRIOT Signature Line 8.00 GB (2x 4GB) RAM would be compatible with the DZ77BH-55K replacement board I was sent. Since installing the DZ77BH-55K, my PC wouldn't restart/reboot; it would only boot from a cold start, as I explained before.

               

              According to Park Picker, the PATRIOT Signature Line 8.00 GB (2x 4GB) RAM modules, which were compatible with the DH67CL board, require 1.8 voltage: Patriot Signature 4GB (1 x 4GB) DDR3-1333 Memory (PSD34G13332) - PCPartPicker United Kingdom

               

              This has been confirmed because I purchase another RAM module which is compatible with the DZ77BH-55K and the PC restarts/reboots fine now, but I still need to replace the RAM which are now incompatible due to the error by the manager.

              As far as the SSD and Sata 3 issue, I'm still testing using the new RAM module. But I still fear this issue remains.

              • 4. Re: DZ77BH-55K intel 7 series c216 chipset family sata ahci controller
                bullybeef

                Hello, in regards to my previous issue with my SSD not being detected whilst connected to the Sata3 ports, I was hoping if there been any known resolution or fix since I last commented? I have since upgraded my OS to Windows 10 and I had hoped perhaps newer drivers would have resolved the issue, but alas, this isn't the case. I can run my system with my SSD connected to the Sata2 ports, but obviously I am not receiving the full optimized benefits of SSD.

                 

                 

                Any further help or advice would be appreciated.

                • 5. Re: DZ77BH-55K intel 7 series c216 chipset family sata ahci controller
                  marving_intel

                  Hello bullybeef,

                   

                  The driver that you were looking for is the chipset driver, which is the version that you mentioned in the past and it will be the only one available from our end because Windows 10 is the one in charge to provide generic drivers if the motherboard is compatible and the system provides the drivers via Windows Update. Now, I was checking the forum and it seems that you replaced the motherboard but you haven't replaced the SSD, is it possible for you to replace that product as well just as a process of elimination? Also if possible you can test with different cables and test the drive in another system.

                   

                  Please let me know your findings after doing the suggestions given.

                   

                  Regards,

                   

                  marving_intel

                  • 6. Re: DZ77BH-55K intel 7 series c216 chipset family sata ahci controller
                    N.Scott.Pearson

                    If the device is not being detected, then this is a BIOS or H/W issue; it has absolutely nothing to do with Windows (you aren't even getting to the start of the Windows boot process) or the drivers being utilized there.

                     

                    ...S