3 Replies Latest reply on Dec 26, 2014 1:50 PM by kevin_intel

    I can't a a custom resolution

    cdessoll

      Hello, today I tried to add a custom resolution though the CustomModeApp in System32 to 1280x960 but, as of changing it I received this message: "The custom resolution exceeds the maximum bandwidth capacity". I know that my laptop's monitor can support higher then that, and lower too. Why is is that I can't change it? I would like to be able to add this one custom to my laptop.

       

      Thanks,

      Charles.

        • 1. Re: I can't a a custom resolution

          Please note that Computer Manufactures set limitations on their units so at this point is really hard to know what is causing this inconvenience but let me help you.

           

          I first would like to get more information about your system configuration so please provide the following:

           

          How to get it?

          Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

           

          System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.

           

          Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.

           

          All these reports are extremely important so that I can provide accurate steps.

           

          Kevin M

          • 2. Re: I can't a a custom resolution
            cdessoll

            Thank you for your reply.

            I could got the the intel graphics report, nor the dixdiag (won't run) but was able to get the system info.

             

            Here is the screenshot: Gyazo - 738de9e7fc6ca376d74be730193aa206.png

             

            Thanks,

            cdessoll

            • 3. Re: I can't a a custom resolution

              Hi cdessoll,

               

              Thank you but I am afraid to say I cannot open the file. Please either post all information or attach it as file using the advanced Editor Options.

              See post #1

               

              Kevin m