Please note that Computer Manufactures set limitations on their units so at this point is really hard to know what is causing this inconvenience but let me help you.
I first would like to get more information about your system configuration so please provide the following:
How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.
All these reports are extremely important so that I can provide accurate steps.
Thank you for your reply.
I could got the the intel graphics report, nor the dixdiag (won't run) but was able to get the system info.
Here is the screenshot: Gyazo - 738de9e7fc6ca376d74be730193aa206.png