1 Reply Latest reply on Dec 15, 2014 12:07 PM by allan_intel

    External 2TB HDD dropping USB connection

    el.foxinho

      I have Intel eXtensible host 3.0 installed, version 2.5.1.28 and untill now i did not have any problems. I recently purchased Seagate external HDD 2TB and now when I try to backup my files drive drops USB connection and then recconects again which of course stops file transfer. I tested the drive on another laptop on USB 2,0 and it is OK, no drops.

       

      I tried updating with Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver_3.0.2.54 but setup gets interrupted with message that "Setup program has failed to start one or more application processes. Setup will exit" afterwhich Device Manager recognizes USB eXtensible host as updated to version 3.0.2.54 but when I connect 1TB external HDDs, which work perfectly on version 2.5.1.28, pop up appears notifying me that "This device could run faster". Obviously version 3.0.2.54 is not working properly on my machine.


      I'm running on ASUS G750JX laptop with Windows 7 Pro 64b.


      Please help if you can


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