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Mobile Intel 4 Express Chipset Family driver update. None to be found?

NSolo2
Beginner
51,915 Views

Hello.

I've been having trouble updating my graphics driver. I have a HP Pavillion dv4t 1600 CTO laptop. My operating system is Windows 7 Home Premium 64-bit. My driver device is a Mobile Intel 4 Series Express Chipset Family, and driver version is 8.15.10.1883 from 8/27/2009. I've been trying to install the lastest from Intel which is 15.17.19.64.2869. However, when attempting to update drivers I receive an error message:

"The driver being installed is not vaildated for this computer. Please obtain the appropriate driver from the cmputer manufacturer. Set up will exit."

This leads me to the HP website were I attempt to find a suitable update. However, when using the HP updater or manual search, I end with the same type of driver for graphics, sound, and chipset. My problem is: I don't know which one needs to be updated.

I play World of Warcraft, and I receive the message "Your driver device is out of date". That could mean any of them, so while using the Intel Driver Update Utility, none of my drivers appeared. And every time I try to update via HP, it appears that nothing has changed. I'll try to provide as much detail as possible and hope to hear back soon about my problem. Attached below as well are screenshots from the dxdiag window.

Product name: HP Pavillion dv4t-1600 CTO

Product number: VP180AV

OS: Windows 7 Home Premium 64-bit

BIOS: default system BIOS

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1 Solution
Jose_H_Intel1
Employee
50,466 Views

Hello ZeroMoonfeather, it seems you have the latest driver version from HP* (8.15.10.1883).

You may try installing the Intel generic driver with the "Have Disk" installation method.

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22166 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22166

http://www.intel.com/support/graphics/sb/CS-033915.htm Graphics Drivers — How to Manually Install a Driver in Microsoft Windows 7*

It is possible that you will lose options and customizations from the system manufacturer's driver by installing the Intel generic driver. You may also update any third party graphics driver (Nvidia*) after updating Intel graphics, if your system has switchable graphics.

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3 Replies
Jose_H_Intel1
Employee
50,467 Views

Hello ZeroMoonfeather, it seems you have the latest driver version from HP* (8.15.10.1883).

You may try installing the Intel generic driver with the "Have Disk" installation method.

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22166 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22166

http://www.intel.com/support/graphics/sb/CS-033915.htm Graphics Drivers — How to Manually Install a Driver in Microsoft Windows 7*

It is possible that you will lose options and customizations from the system manufacturer's driver by installing the Intel generic driver. You may also update any third party graphics driver (Nvidia*) after updating Intel graphics, if your system has switchable graphics.

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NSolo2
Beginner
50,466 Views

Hmm. I don't know if I do have switchable graphics. How would I go about finding that out? And for something like that I believe I might have to take it to a professional, for risk of making my computer non workable if I do it myself. It is good to know I do have the latest driver installed. Thank you.

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Jose_H_Intel1
Employee
50,466 Views

Do you see the button "Save All Information" in the screenshot above? Click and save the file.

Open it and you will find under Display Devices all graphics controllers that your system has.

You can also find the graphics controllers in Device Manager (Control Panel) by expanding Display adapters.

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