hi, my laptop is freezing at windows welcome screen mostly or desktop, only if i install the intel hd graphics 300 driver, is it hardware or software issue?

[DTran15]

I have been investigating this issue for a long while and finally I managed to single out this driver as the cause for my system freeze

right now I don't have it installed as it will cause random system freeze and don't know how to resolve this,

would really need some help, thank you

[DTran15]

the graphics driver is Intel HD Graphics 3000 sorry and I also have an dedicated NVidia Graphics card but will only work once the Intel one is installed

[Silvia_L_Intel1]

Asentis, since your system has Switchable Graphics it is important to find out on BIOS which is the primary Video port.

On a system with switchable graphics it is necessary to install the Intel graphics drivers first and then Nvidia's.

So please try to install the graphics drivers again.

This link will take you to the latest Intel drivers available for the HD3000

• Intel® HD Graphics Driver for Windows* 7/8/8.1 64-bit Version 3517 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764&lang=eng&ProdId=3319 Intel® Download Center
• Intel® HD Graphics Driver for Windows* 7/8/8.1 32-bit Version 3517 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763&lang=eng&ProdId=3319 Intel® Download Center

See the link below for more information about switchable graphics: http://www.intel.com/support/graphics/sb/CS-031103.htm Graphics Drivers — Switchable Graphics Feature FAQ

You can also follow these steps:

1. Login with administrator privileges

2. Open Control Panel

3. Open Device Manager

4. Click on "Display adapters"

5. Double click "Intel HD Graphics"

6. Click on the "Driver" tab

7. Click on "Update Driver" button

8. Click on "Browse my computer for driver software"

9. Click on "Let me pick from a list of device drivers on my computer"

10. Click on "Have Disk" button

11. Click "Browse"

12. Navigate to the folder that you unzipped the Beta Intel HD Graphics driver to

13.Navigate to the Graphics sub-folder

14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS</span>

15.Click "OK"

16. Click "Next" driver should now be installing.

17. If successful, click "Close"

Reboot.

[DTran15]

Hi,

I have tried already installing the driver from dell's website or directly from intel, but still the same problem occurs, this is my intel info

Intel® HD Graphics (Core i5)

Report Date: 12/7/2014

Report Time[hr:mm:ss]: 19:3:46Driver Version: 8.15.10.2189Operating System: Windows 7 Service Pack 1(6.1.7601)Default Language: English (United Kingdom)DirectX* Version: 10.0Physical Memory: 7924 MBMinimum Graphics Memory: 64 MBMaximum Graphics Memory: 1696 MBGraphics Memory in Use: 132 MBProcessor: Intel64 Family 6 Model 37 Stepping 5Processor Speed: 2660 MHzVendor ID: 8086Device ID: 0046Device Revision: 18* Accelerator Information *Accelerator in Use: Intel(R) HD GraphicsVideo BIOS: 2046.0Current Graphics Mode: 1366 by 768* Devices Connected to the Graphics Accelerator *Active Notebook Displays: 1 * Built-in Display *Monitor Name: 1JC2N€B156XW2Display Type: DigitalGamma Value: 2.2DDC2 Protocol: SupportedMaximum Image Size:Horizontal: 13.39 inchesVertical: 07.48 inchesMonitor Supported Modes:1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not SupportedSuspend Mode: Not SupportedActive Off Mode: Not Supported

[Silvia_L_Intel1]

Asentis, would you please send me the complete Dx Diag? I need the complete report.

Thanks

[DTran15]

Hi Sylvia, thank you for taking the time to look into this,i think I uploaded the dxdiag file for you to view

[Silvia_L_Intel1]

Asentis, normally the Dxdiag is a little bit longer and it includes more information from your system.

Would you please try to get it again and send it to me?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

[DTran15]

Got it, hope now it's ok

[Silvia_L_Intel1]

It appears that your system allows only customized drivers because the DXdiag is not showing me any information about ours.

So please try to install the drivers I provide you on post # 2 following the steps I suggested.

Then, please send me the graphics report from your system. Check the following URL; it will give you the steps http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics — Intel® Graphics Driver Report

http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

[DTran15]

Hi Sylvia, I had no graphics driver installed when I ran the dxdiag, stupid, I managed to install from intel download center below version :

http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22521/a08/Win7Vista_64_152258.exe&Lang=eng&Dwnldid=22521 File name: http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22521/a08/Win7Vista_64_152258.exe&Lang=eng&Dwnldid=22521 Win7Vista_64_152258.exeVersion: 15.22.58.64.2993 (Latest)Date: 02/19/2013Size: 82.96 MBLanguage: Multi languageOperating Systems: Windows 7 (64-bit)*, Windows Vista 64* I installed the NVidia one as well after this and run Dxdiag again, see them attached The one you suggested in second post gives me the following message when trying to install: "this computer does not meet the minimum requirements for installing the software"

[Silvia_L_Intel1]

Asentis, this behavior on your system could be caused because we provided generic drivers; therefore sometimes these cannot be installed on Dell systems or the installation of them could overwrite Dell's customizations and possibly change the functionality of the graphics.

I would recommend using Dell's graphics drivers.

If you are still want to install our drivers, you may try forcing the installation by performing manual procedure, however I cannot assure you they are going to work as expected.

See here for instructions: http://support.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Computer manufacturer graphics driver detected

The following URL will give you some steps you can follow in order to solve the error you are getting "System does not meet minimum requirements"

http://www.intel.com/support/graphics/sb/CS-034659.htm http://www.intel.com/support/graphics/sb/CS-034659.htm

Thanks

[DTran15]

I did tried installing dell's graphic driver of course but no result, still I am getting a system freeze no matter where I am installing the driver from, I just seem to be running out of options...

[Silvia_L_Intel1]

I suggest you to check if there is a recent BIOS that needs to be installed on your system.

Try installing our drivers by performing the manual procedure. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764&lang=eng&ProdId=3319 Intel® Download Center

Are you using the Maximum System memory allowed by the computer?

[DTran15]

I still cannot get around this error "System does not meet minimum requirements" and my system is x64 driver is the same

this is the version from dell's website

Driver Revision: 15.17.10.64.2189

August 03, 2010

[Silvia_L_Intel1]

AlexTol, according to Dell's website this is the driver that you need to install http://www.dell.com/support/home/us/en/04/product-support/product/xps-15/drivers Product Support | Dell US

Could you please try it?

[DTran15]

Hi, I tried it already still freezing, is it hardware problem then? what can I do about it