Popup message box in VB6 with Intel® Iris™ and HD Graphics random not show Windows 8/8.1

[BSand8]

Hi,

Have a issue in our old Visual Basic 6 program.

When a Message box should popup in the program it not displayed ( like it's hidden but is there)

Sometime it show but most time it not show ( 1 of 5 times it not show the popup box)

With AMD or Nvidia it allways work.

Have tested a couple of Intel Graphics HD modell

It's only the latest Intel Gen.4 that this happen.

If I change to Microsoft Standard driver it work.

Know this is old, but dose anyone have a clue what can couse this only on Intel HD Gen4 graphics like Iris ?

Computer tested on has

Intel i7- 4500U - 4400HD

Intel i5-4200M - 4600HD

[Jose_H_Intel1]

Hi BjornS, I suggest you testing the latest driver provided by the http://www.intel.com/support/oems.htm system manufacturer. If issue persists, please provide the following:

• The Intel® HD Graphics driver versions that are suspected to present the issue and the version(s) from Microsoft* that works properly.
• DxDiag reports (press Windows* key + R key, type "dxdiag", press OK and then click "Save All Information")
• Can the issue be demonstrated through a screenshot? Is it possible to get the name of the VB6 program?

[BSand8]

Hi,

Thanks for trying to help us to solve this.

I will tomorrow send picture of the Popup function that have worked on all Windows and Graphic card until Windows 8/8.1 x64 with Intel HD 4x00 come and made this problem.

The strange thing is that it's working on Windows 7 x64 with the same driver as Windows 8/8.1.

Have almost tried every version of Intel driver from 2013 untill the latest 10.18.10.3960

Same problem on all driver version.

The program is our own. But we have isolated the problem and have made a small test program with this function on.

We can send the code or program of this so you can test yourself ?

Coming back with picture example tomorrow and the dxdisg report.

[BSand8]

Hi,

How can I send you the Test program and the DxDiag file ?

Here is the picture of the problem.

When it work it show this Popup box

When it not working (6 times of 10) the Popup box is not visiable but it's there, if I try to press "Command1" it not working.

But if I press "Enter" as I choose "Yes" it come back and I can press "Command1" again.

Picture of the Popup box invisiable below.

If I have ANY other Graphic card then Intel new Iris HD 4x00/5x00 it working EVERY time.

Björn

[Jose_H_Intel1]

Björn, you may attach files by clicking on "Reply" and then clicking "Use advanced editor" on the upper corner of the reply box. The "Attach" option appears on the right bottom corner of the reply box.

[BSand8]

Hi,

Here is the DxDiag.txt and the Testprogram and code.

Please test and give feedback.

When you Click button "Command1" and it not show the Popup, press "Enter/Return" button (it will press Yes even you don't see the popup).

You need the VB6 runtime to run the program.

Björn

[Jose_H_Intel1]

I was able to replicate the issue.

Please allow us more time to test it with the Microsoft* inbox driver.

[BSand8]

Hi,

Great news that you got the error replicated.

Waiting for the test result on the Microsoft* inbox driver.

[Jose_H_Intel1]

I see the pop up showing up all the time with the Microsoft* driver.

I will report the issue and keep you informed.

[BSand8]

More great news.

I typed that in my fist message that it working with Microsoft Inbox Driver.

"If I change to Microsoft Standard (inbox) driver it work" and AMD + Nvida.

Waiting for the solution of this issue.

Thanks

[Jose_H_Intel1]

Is it possible to get your system's BIOS and VBIOS versions?

BIOS: From BIOS setup screen or msinfo32 report (press Windows* key + R key, type "msinfo32", press OK).

VBIOS:

• http://www.intel.com/support/graphics/sb/CS-029985.htm Graphics Drivers — Video BIOS FAQ
• http://www.computerhope.com/issues/ch001309.htm How do I find the BIOS version of my video card?

[BSand8]

Hi,

But if you can replicate the problem why do you need my BIOS and VBIOS info.

I have two computer that you can get my BIOS + VBIOS (both with this problem and have Iris Intel HD graphics)

Computer 1

BIOS = AMI X550LC.402, 2013-11-19

VBIOS = Intel Video BIOS 2175.0

Computer 2

BIOS = AMI 4.6.5, 2013-11-13

VBIOS = GPO 5.0.1034 (Did not show VBIOS is Intel 4600HD)

[BSand8]

Hi Joe,

Any news for me/us to solv this problem ?

Regards

Björn

[BSand8]

Hi Joe,

Still no news for me/us to solv this problem ?

Waiting for a replay

Regards

Björn

[Jose_H_Intel1]

Björn, is it possible to take a look at the source code and try to debug it in order to find out where the issue occurs? What function is the app calling when it fails?

[BSand8]

Hi,

But the problem is not in the VB code what I can see.

As I told you before and you also replicate this ONLY happen with Intel driver on Windows 8 + Windows 8.1.

In Windows 7 it working with ALL graphics driver.

Even Intel 3000HD is working in Windows 8 + 8.1.

So it's only the new chipset 4xxxHD+5xxxHD and it's driver that get this issue.

So somthing is different in the new driver for this Intel 4/5xxxHD.

As you also say it working on Microsoft* inbox driver. Then it should not be a problem in the code.

We have never hade anny issu before on ANY driver with this function.

We don't get anny error when we debug it, because the fault is that the box it there but not shows by the graphic driver.

Regards Björn

[BSand8]

Hi again,

The source code is in the ZIP file Test for W8.zip (Module1.bas). The function is called "Alert".

Björn

[Jose_H_Intel1]

We are taking a look into it.

[BSand8]

Hi,

Have it been any progress on my problem ?

Regars

Björn

[BSand8]

BjornS 2015-jan-29 03:30 (/message/274123# 274123 som svar på joe_intel)

Hi,

Just curies

Have it been any progress on my problem ?

Regars

Björn

[Jose_H_Intel1]

This issue is still in queue for analysis.

We appreciate your patience and understanding in the meantime.