Black screen error

[apawa3]

I have intel hd graphics 2500 running on my i5 pc with windows 8.1 . Recently the pc noticed to have a blackscreen error while working on pc, which makes the system idle and i have to shut the power down to turn off pc. I tried to enter safe mode, the pc seems to be working . I tried to install latest graphics suite, still no use.

[Silvia_L_Intel1]

Akhilpawathinal

Could you please attach the DX Ddiag report from your system so I can check the current information?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

Are you running the latest BIOS and graphics drivers version available?

Was there any change on the system configuration? Any program or update installed?

Thanks

[apawa3]

Here is my report :

[apawa3]

When the black screen error was first noted , during start-up the windows logo will appear and the system remains idle. So i decided to re install the OS once again. Doing so the pc seemed to be ok. Bt when i tried to install the latest driver from the Intel download center , half way during the installation process, the black screen appears and system goes idle.So at present the adapter is Microsoft basic display adapter as i cannot install the intel driver.

I am using intel desktop board dh61ww . All the latest updates of windows 8.1 was insatalled

[Silvia_L_Intel1]

Akhilpawathinal, something very important that I would need to share with you is that according to this URL, the DH61WW does not support Windows 8.1 or there are no drivers available. http://www.intel.com/support/motherboards/desktop/sb/CS-008326.htm Desktop Boards — Supported Operating Systems

Would you please let me know which is the current BIOS version installed on your board?

I was looking for the latest HD2500 graphics drivers available on the downloadcenter.intel.com, and I found these 2 versions.

V3945 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24392 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24392

V3958 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329

[apawa3]

my bios version / date : Intel crop . BEH6110H.86A.0109.2012.1221.1455,21/12/2012

I tried to install the latest drivers given by you. Bt the computer become idle during halfway of installation process. Is this issues due to any hardware faults????

[Silvia_L_Intel1]

Akhilpawathinal, there are 7 newer BIOS versions for this motherboard. The latest one is Version 120

I suggest you to try to install some BIOS versions before installing the latest one. It is important to know that going straight to the latest version shouldn't be a problem, technically speaking. However based on experience, there is always chance.

So, please try to update the BIOS to version 111. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22509 Intel® Download Center

I recommend you to check the BIOS Update Release Notes on this URL. You will be able to see the fixes and features included on each version. http://downloadmirror.intel.com/23393/eng/BE_0120_ReleaseNotes.pdf http://downloadmirror.intel.com/23393/eng/BE_0120_ReleaseNotes.pdf

I would also recommend you to follow the F7 method when performing the BIOS update http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm Desktop Boards — BIOS Update Instructions