2 Replies Latest reply on Nov 22, 2014 8:49 AM by rob99999_2

    15.33.30.3958 drivers and Audio issues. HD Graphic 4000

    rob99999_2

      Intel for the past 3 drivers updates I have been having issues with my audio and the only way to fix this issue is to either reboot or uninstall my Intel Audio and then install the graphics drivers again . With this latest release I thought the issue was fixed but I have discovered that it works fine when I have my laptop plugged in. but  if I am running off battery power then the audio will not work right and I have to do the same stuff and some times that does not work and I am forced to plug it back in.  Please fix this issue.  I do not know if there is a profile for when a laptop is running on battery power in the drivers or something but please fix the drivers to work right when a laptop is plugged in and when it is on battery power.

        • 1. Re: 15.33.30.3958 drivers and Audio issues. HD Graphic 4000
          sylvia_intel

          Hello Rob99999_2, thanks for joining the Graphics community.

          I haven’t received any other report from customer experiencing this behavior.

           

          Would you please reply to me with the following information? I would like to replicate this audio issue.

           

          Send me the graphics report from your system? Check the following URL; it will give you the steps  Graphics — Intel® Graphics Driver Report   

          http://www.intel.com/support/graphics/sb/cs-009476.htm

           

          • Which is the operating system you are using?
          • Model number of your laptop?
          • Which graphics driver you have tried?
          • 2. Re: 15.33.30.3958 drivers and Audio issues. HD Graphic 4000
            rob99999_2

            I am running Windows 7 64bit. it is and HP DV7-7000 model laptop.  I have tried every driver that Intel has release. all of the last 3 drivers this type of thing has happened. before that everything was fine.  And to help trouble shoot the issue more.  if you boot the laptop on battery power then it will mess up.  but if you boot it plugged in and then start some audio and unplug it while the audio is going it is fine. it just seems to be an issue if it is booted on battery power.

             

            Intel(R) HD Graphics 4000

             


            Report Date: Saturday, November 22, 2014
            Report Time [hh:mm:ss]: 10:34:50 AM
            Driver Version: 10.18.10.3958
            Operating System: Windows* 7 Ultimate(6.1.7601)
            Default Language: English (United States)
            Installed DirectX* Version: 11.0
            Supported DirectX* Version: 11.0
            Shader Version: 5.0
            OpenGL* Version: 4.0
            OpenCL* Version: 1.1
            Physical Memory: 16279 MB
            Processor: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz
            Processor Speed: 2693 MHz
            Vendor ID: 8086
            Device ID: 0166
            Device Revision: 09

             


            * Processor Graphics Information *


            Processor Graphics in Use: Intel(R) HD Graphics 4000
            Video BIOS: 2130.0
            Current Resolution: 1920 x 1080

             


            * Devices connected to the Graphics Accelerator *


            Active Displays: 1

             


            * Built-in Display *


            Display Type: Digital
            Serial Number: LGD0283
            DDC2 Protocol: Supported
            Gamma: 2.2
            Connector Type: LVDS
            Device Type: Built-in Display


            Maximum Image Size
            Horizontal Size: 14.96 inches
            Vertical Size: 8.66 inches


            Supported Modes
            1920 x 1080 (60p Hz)

             

             

            Raw EDID:
            00 FF FF FF FF FF FF 00 30 E4 83 02 00 00 00 00
            00 14 01 03 90 26 16 78 0A F1 95 A3 55 52 A1 26
            0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
            01 01 01 01 01 01 84 3A 80 42 71 38 21 40 40 60
            36 00 7F D7 10 00 00 19 00 00 00 00 00 00 00 00
            00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C
            47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE
            00 4C 50 31 37 33 57 46 31 2D 54 4C 42 35 00 B6


            * Other names and brands are the property of their respective owners.