Thanks for joining the Graphics community.
I would need more information in regards to your system configuration:
Which version of Windows do you have?
Click the Windows icon, and then right-click Computer.
Find System Type on the Properties window, and then note operating system version
Do you have same problem installing driver from your computer manufacturer?
What is exactly the model number of the computer?
Thanks for the information.
Try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:
Download the zip version of the video driver:
File name: win64_153330.zip