Hello RFSmith7, first of all we need to find out what is causing you system to freeze. How long ago did you start getting this behavior?
I recommend you to disconnect all hard drives and additional devices. Please take the board out of the chassis and test it with minimum configuration (Motherboard, processor, power supply, 1 memory stick)
- Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system.Desktop Boards — Troubleshooting BIOS Issues
-Start adding one component at the time until you find the conflicting one.
- If you are able to use another SSD or a regular hard driver, please check if you are getting the same behavior.
If you do, so I think it will be necessary to replace the motherboard.
I would recommend you to contact our warranty department so they can help you. Remember that the motherboard needs to be under warranty : Contact Support
or submit a web ticket at the following URL Service Request Email
Sylvia - thanks for taking the time to respond!
After further investigation I have tracked the problem to a cable-seating issue with the SATA cable. I was using a new one with a metal clip one side that seems designed to lock the cable in place. But it wasn't locking the cable into the DH67CL motherboard port as I thought. Having inserted the cable I assume it eventually relaxed and contact got broken.
I've now used an older cable that doesn't have this metal clip, and when I plugged this cable in it did so with a clearly audible click, something which the other cable didn't do (and I tried at least 3 new ones!).
So all is now well, and I'm enjoying the benefit of having an SSD for my Windows C drive at last.