6 Replies Latest reply on Sep 18, 2015 1:59 PM by rguevara

    XTU won't install in windows 7 64-bit w/ i5-M480 processor message says "unsupported platform"

    mojoedevine

      I have an HP dv6-3216us laptop that's 3 yrs. old. I looked up the specs for my processor & found it's a first gen i5 - i5-M480 to be exact. Logo on notebook & Intel specs says this processor is turbo boost capable. I downloaded the XTU Utility to install the .exe but an error message comes up about 1/2 way thru the install telling that the it failed due to "unsupported platform." I don't know exactly what that means. Is it telling me the version of the install file for XTU won't install due to the processor being first gen? I originally tried the latest version (5.1), then v4 & lastly v2. All versions give me the same message. I have chosen the downloads for win 7 64-bit. Any suggestions?

       

      Joe Devine